The Aalto Service Factory Thematic Groups for 2012:

Thematic group: Service Design with and for Citizens

Contact person: Tuuli Mattelmäki [tuuli.mattelmaki(at)aalto.fi]. More information>>>

Thematic group: Real Time Economy and Mobile Financial Services

Contact person: Esko Penttinen [esko.penttinen(at)aalto.fi]. More information>>>

Thematic group: Open Service Innovation Observatory (OSIO)

Contact person: Yulia Tammisto [yulia.tammisto(at)aalto.fi]. More information>>>

Thematic group: Service Modularity (SERMO)

Contact Person: Anu Bask [anu.bask(at)aalto.fi]. More information>>>

Thematic group: Aalto Apps

Contact person: Kimmo Karhu [kimmo.karhu(at)aalto.fi]. More information>>>

Other funded groups and activities 2012:

Built Environment – Business potential for services (BES)
Contact person: Sami Kärnä [sami.karna(at)aalto.fi]

Demand Responsive Urban Transportation Service
Contact person: Reijo Sulonen [reijo.sulonen(at)tkk.fi]

Multifunctional Urban Block Concept as a Wellbeing Service Model
Contact person: Petra Turkama [petra.turkama(at)aalto.fi]

Public eParticipation Services (Innovation and Democracy)
Contact person: Wael Soliman [wael.soliman(at)aalto.fi]

Sairaalatilojen palvelujen osallistava prototypointi
Contact person: Juha Kronqvist [juha.kronqvist(at)aalto.fi] Blog

Research Seminar on Gamification of Services
Contact person: Olli Pitkänen [olli.pitkänen(at)hiit.fi]

Service Design Studia Generalia
Contact person: Matti Rossi [matti.rossi(at)aalto.fi]

Visual Leadership Lab
Contact person: Jukka Ala-Mutka [jukka.ala-mutka(at)aalto.fi]

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The Aalto Service Factory Thematic Groups for 2010-2011:

Thematic group: Demand-responsive Urban Transportation Service

The “Demand-responsive Urban Transportation Service” thematic group focuses on innovative metropolitan area transportation service solutions for passengers. The group develops new approaches for demand-responsive transport services addressing urban transportation needs. The great challenge is to develop automated solutions to balance passengers’ travel needs in real-time with the supply of service and efficient use of vehicle fleet capacity. In addition alternative pricing and regulation models are explored including dynamic pricing of public transport. The participants include researchers of the Aalto School of Science and Technology, Aalto School of Economics and representatives of various public organizations.

Contact person: Professor Reijo Sulonen [reijo.sulonen(at)tkk.fi].

Thematic group: Real Time Economy and Mobile Financial Services

The “Real Time Economy and Mobile Financial Services” thematic group combines the efforts from two complementary research and development programs. The Real-Time Economy (RTE) program focuses on the efficiency of financial service processes in companies and public organizations. The Mobile Financial Services (MoFS) investigates mobile service technologies in the fields of banking, ticketing and e-commerce.  A great research challenge for the group is the consumers’ trust on the secure use of novel mobile financial services.  The RTE/MoFS group combines the knowledge and efforts of experts from the Aalto School Economics and the Aalto School of Science and Technology. Website>>>

Contact person: Esko Penttinen [esko.penttinen(at)aalto.fi]

Thematic group: Aalto Future Store

The “Aalto Future Store” thematic group focuses on innovative retail service concepts and business models. The group investigates novel service concepts and pursues practical applications of these concepts in virtual retail environments. The work is grounded on theoretical and empirical research on retail store concepts, users’ service experiences, alternative revenue models and physical and virtual store design. An interesting option for the future is to establish a physical “Aalto Future Store” within the Aalto campus area in cooperation with a retail partner. In the initial phase, the group consists of researchers from the Aalto School of Economics, and collaborates closely with researchers of the Aalto School of Science and Technology and the Aalto School of Art and Design. Website>>>

Contact person: Professor Arto Lindblom [arto.lindblom(at)aalto.fi]

Thematic group: Service Design with and for Citizens

The thematic group “Service Design with and for Citizens” focuses on user-centered service design and innovation as well as on the development of different service design tools and methods. An interesting challenge for the group is the practical application of service co-design to further strengthen the role of Aalto University in the Helsinki Design Capital 2012 program. Much of the group’s work is centered around methods enabling service co-design and user centricity. The group implements multi-disciplinary research with participants from both the Aalto School of Art and Design and the Aalto School of Science and Technology. Website>>>

Contact Person: Tuuli Mattelmäki [tuuli.mattelmaki(at)aalto.fi]

Thematic group: Service Modularity Enabling Innovations, Supply Chain Sustainability and New Service Structures

The “Service Modularity Enabling Innovations, Supply Chain Sustainability and New Service Structures” thematic group studies service modularity in the context of supply chain management. Topics of interest within their research domain include for example service architectures, modules, standards and interfaces, as well as modularity-enabled business models and strategies. A key research challenge is to understand the implications of service modularity on supply chain’s economical and environmental efficiency. This thematic group is a joint effort of Aalto School of Economics and Aalto School of Science and Technology. Website >>>

Contact person: Anu Bask [anu.bask(at)aalto.fi].