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Service Science Whitepaper

The need for a structured, systematic and empirical approach to understanding services is no longer in doubt. Developed economies are increasingly service-led but many of these services are internationally portable. This is challenging governments in developed economies to up-skill their workforces and promote innovation in their domestic service capability. Academia is helping to understand the shift towards services but also needs to provide new teaching and research required to improve service capabilities and skill levels.

This white paper distils two days of presentations, discourse and debate that took place in Helsinki in March 2009 at the Service Science Summit. It addresses issues that arose at the Summit including: what is service science, why is it needed, who are its stakeholders, what are its benefits and what steps must be taken to make it mainstream.

Download the Service Science Whitepaper 2009 (pdf, 401 KB)