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Research on services and service innovation requires interdisciplinary collaboration. Aalto Service Factory combines the service-related expertise across faculties and research groups within the Aalto University. It is a collaboration platform bringing together researchers and faculty of Aalto Schools specialized in different fields: technology, business and the arts and design, all of which are essential aspects in the science of service.

The matrix below highlights some of the diverse areas of service research and summarizes the key perspectives to service in the different schools within the Aalto University. Click the image for more information on the research perspectives in the Aalto University schools.

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Manager
+358 50 387 8152