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Rethinking Public Service Development Seminar 10.6.

The city of Helsinki has started pilot projects for rethinking services through the application of service design approaches. Aalto Service Factory along with Aalto International Design Business Management (IDBM) programme have been collaborating in this development. The project has brought together students from design, marketing and technology to study and reconsider network management, the co-design facilitation in networks, and envisioning tools for supporting service development. The seminar will present the projects outcomes.

Time: 10.6. 13:00 – 16:00

Location: Aalto School of Economics, Main Building, Hall C-350 (Jenny ja Antti Wihurin sali)

Seminar Invitation

 Agenda:                                                                                                                                                                                                                      13.00 Opening words: Jussi Pajunen, Mayor, City of Helsinki; Timo Saarinen, Associate Dean, Professor Aalto School of Economics
13.15 Student presentations: Monika Rautvuori; IDBM team; Kirsi Hakio
14.00 Commenting notes: Marja-Leena Vaittinen, City of Helsinki; Jussi Sorsimo, Culminatum Innovation Ltd.; Timo Järvensivu, Aalto School of Economics
14.30 coffee break
15.00 Key note “Rethinking the Public Sector”: Runa Sabroe MindLab
15.45 Final words and comments: Tuuli Mattelmäki, Aalto Service Factory

The keynote speaker, MindLab project manager Runa Sabroe comes from Denmark. MindLab is a cross-ministerial innovation unit which involves citizens and businesses in creating new solutions for society. MindLab is also a physical space – a neutral zone for inspiring creativity, innovation and collaboration. They work with the civil servants in our three parent ministries: the Ministry of Economic and Business Affairs, the Ministry of Taxation and the Ministry of Employment. Entrepreneurship, climate change, digital self-service, citizen’s rights, employment services and workplace safety are some of the areas they address. (


Seminar presentations:                                                                                                                                                                                                         

Jussi Pajunen, Helsingin kaupunki [3,2 MB]

Jussi Sorsimo, Culminatum Innovation Ltd. [2,1 MB]

Marja-Leena Vaittinen, Helsingin kaupunki [2,1 MB]

Monika Rautvuori, Aalto University School of Economics [0,2 MB]

Kirsi Hakio, Aalto University School of Art and Design [1,1 MB]

Runa Sabroe, MindLab Denmark [5,1 MB]


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