New Blog Post at Aalto Service Factory Blog Regarding Helsinki CityJam (September 29, 2014)

Check out the latest Aalto Service Factory Blog post. For this time the post is about support service development for elderly and disabled person’s housing in the context of Helsinki CityJam. The guest writer for this post is Laura Aalto from Toimiva kaupunki / Design Driven City. Please note that this post is only in Finnish.

You can find the blog post from here>>>

Keynote Speeches by Bo Edvardsson and Stephen Vargo Open for Aalto University Students on September 9 and 10 (September 4, 2014)

In relation to RESER Conference on September 11-13 at Finlandia Hall, Helsinki and its Doctoral Colloquium on September 9-10 at Aalto Service Factory, there will be two interesting keynote speeches in Aalto University School of Business:

Tuesday Sep 9, 2014, 14.30 – 15.30, Bo Edvardsson (Karlstad University), “Perspectives on Publishing Service Research”, Hall C-350, 3rd floor, Main Building, Aalto University School of Business.

Wednesday Sep 10, 2014, 15.00 – 16.00, Stephen Vargo (University of Hawaii), “Insights on Service Innovation”, Restaurant Proffa, 2nd floor, Main Building, Aalto University School of Business.

Both of the keynote speeches are free of charge and open for students and faculty of Aalto University

Aalto Service Factory Premises Partially Closed on September 9-10 (September 4, 2014)

The doctoral colloquium of the annual RESER Conference will be held at Aalto Service Factory on September 9-10. Normal open access to Aalto Service Factory premises will be partially restricted from normal visitors. Only office rooms and hot desk workstations are normally available for permanent workers and visitors during September 9-10, 2014.

Call for Papers: 6th International Seminar on Service Modularity: Architectures, Platforms and Interfaces (August 15, 2014)

The 6th International Seminar on – Service Modularity, Architecture Platforms and Interfaces – will be held on January 15-16, 2015 at Aalto’s Töölö campus, in downtown Helsinki. The aim of the seminar is to foster discussions on service modularity and related research topics beyond disciplinary boundaries. We warmly welcome all scholars who are interested in the development and application of modular principles and practices in services.

The seminar is open to researchers interested in this research area and seeking to develop their research papers. As the topic is nascent and evolving, presentations and discussions on all different viewpoints related to service modularity are welcome. Doctoral students and junior faculty are especially encouraged to submit a paper. One of the objectives is to support doctoral students with their research by providing the opportunity to get feedback from senior researchers.

Contributors are invited to submit an extended abstract (500-800 words) by November 2, 2014 for consideration for inclusion in the program. After notification of acceptance, contributors are expected to submit a full paper by December 14, 2014.

The full paper can be based on conceptual or empirical research, and can either be a working document or a recently published paper. It can also be either an effort of an individual researcher or done in collaboration with a research team.

The seminar is free of charge. However, the participants are expected to cover their own travel, accommodation and other living expenses. Details for accommodation and information on how to get to the venue will be provided when the paper acceptance process has been completed.

More information>>> (PDF)

Key Dates:

Abstract deadline November 2, 2014
Pre-registration deadline November 2, 2014
Notification of acceptance November 7, 2014
Deadline for full paper submissions December 14, 2014
Final registration for seminar December 14, 2014
Assignment of papers to discussants December 19, 2014
Seminar January 15-16, 2015

Changes in Staff and a New Blog Post (August 4, 2014)

There has been some changes in Aalto Service Factory staff over the course of Summer 2014. Our Academic Community Director, Jung-Joo Lee, has left us to join the faculty of National University of Singapore as an assistant professor. The new Academic Community Director will be announced officially in the beginning of the coming Fall.

Ms. Lee also reflected her time at the Aalto Service Factory in the form of a blog post at the Aalto Service Factory Blog. The post takes a look how Aalto Service Factory’s operations have evolved over the years. Additionally, a view is provided how Aalto Service Factory’s vision and operations can be shaped in the future.

Please, go check out the blog from here>>>

BBE Recruitment Open for Post-Doc Researchers and Doctoral Candidates (July 25, 2014)

Aalto University and University of Oulu are looking for post-doc researchers and doctoral candidates to participate in industrial engineering research called Business in Built Environment (BBE). The expected duration for the research is from September 2014 to December 2015.

Apply now since the application deadline is already August 15, 2014.

More information and application details>>> (in Finnish)

Digital Preservation @ Aalto Service Factory Blog (June 27, 2014)

Digital preservation as a concept is not that new idea. However, it has received quite a little attention even though an increasing demand can be projected for it because of fast development of technological standards.

In short digital preservation refers to storage of both analogic and digital information and maintaining it in a usable form for long time spans up to several decades. The information that is wanted to be preserved for long spans of time can be of importance from cultural history perspective such as pieces of art work or from practical importance such as tax records.

The question is what kinds of services are available for digital preservation of various types of information and who takes the ownership for developing these preservation services? Digital preservation researcher and professor of Lulea University of Technology, Tero Päivärinta, sheds some light to the issue in a blog post at Aalto Service Factory Blog. Here>>> (in Finnish)

Reminder for Open Service-Related Call for Papers (June 27, 2014)

Aalto Service Factory provides also reminders for open call for papers and conferences in the area of services. You can find the listing of most recent call for papers and conferences here>>>

Currently open call for papers are about big data, service design and servitization (2):

2014 IEEE International Conference on Big Data (IEEE BigData 2014)

The call for papers is for high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges. This includes but is not limited to the following:

  1. Big Data Science and Foundations
  2. Big Data Infrastructure
  3. Big Data Management
  4. Big Data Search and Mining
  5. Big Data Security & Privacy
  6. Big Data Applications

Submission deadline: July 13, 2014.

More information>>>


The Design Journal Special Issue: Emerging issues in Service Design

The interest of this call for papers involves 1) research that significantly develops or challenges current service design practices to include and deal with contemporary issues or demands; 2) studies that explore disciplinary boundaries or integrate relevant theoretical theories or frameworks to advance the foundations of this field or to question its own nature; 3) research that critically investigates and discusses new service models and provisions representing desirable or emerging service futures.

Topics may include (but are not limited to) the following:

  1. Service Design and Ethics
  2. Service Design and Impact
  3. Service Design and Social Change
  4. Service Design and Complex Systems
  5. Service Design vs. Designing for Service
  6. Service Design and Policy Making
  7. Service Design & Design Management in the private and public sector

Submission deadline: August 1, 2014.

More information>>>


Industrial Marketing Management Special Issue: Servitization and Advanced Business Services as Levers for Competitiveness

The present call for papers welcomes contributions analyzing servitization issues in business and industrial markets from the following perspectives:

  1. Business Models
  2. Meso/Macro-Economic
  3. Strategic and Managerial

Submission deadline: January 5, 2015.

More information>>>


Industrial Marketing Management Special Issue: De-Constructing the Assumptions behind Service-Led Growth in Product Firms

The purpose of this special issue is to promote and bring together assumption challenging research along five dimensions. Therefore contributions from these dimensions are welcomed:

  1. Deservitization
  2. Multiple Strategic Positions
  3. Mergers and Acquisitions
  4. Industries and Markets
  5. Theoretical Foundations

Submission deadline: April 1, 2015.

More information>>>

New blog post about Helsinki GovJam 2014 @ Aalto Service Factory Blog (June 16, 2014)

A new blog post in Aalto Service Factory Blog is out yet again. The post is written by our education coordinator, Mikko Heiskala, and the subject is GovJam concept and what went on in the Helsinki GovJam 2014.

You can find the blog post Here>>>

Palvelumuotoilu 2020 Revisited (June 16, 2014)

Finnish Service Alliance held their annual event Service Day under title “Palvelumuotoilu 2020″ on June 5th in Helsinki. This year Service Day was more focused as service design and future were the themes of the event.

Palvelumuotoilu 2020 offered interesting presentation and personal stories about how business models and service design has become inwoven together in many Finnish businesses, what lies ahead in the future in terms of service economy and will service design be even relevant in the year 2020. On top of the presentations the day offered also business cases on versatile areas such as: pharmacist services, digital service creation, banking services, retail services and co-creation tools.

Besides the presentations and business cases, Palvelumuotoilu 2020 hosted also Finnish Service Alliance’s first annual Service Award gala. A construction company Fira Oy emerged as a winner on the basis of their successful customer-oriented service approach which takes into account customer needs comprehensively over multiple construction and renovation projects. Additionally, Fira has taken a leadership position to reshape Finnish construction culture and improve its reputation.

If you are interested to learn more about the event and its content, please visit Palvelumuotoilu 2020 website Here>>> (in Finnish)

Additionally, Jyrki Koskinen of IBM wrote also a noteworthy blog post about the event Here>>> (in Finnish)

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Coordinator
+358 50 387 8152

Katja Soini
Academic Community Director
+358 50 374 4830