New post on Aalto Service Factory Blog (April 17, 2014)

For this time the blog topic is about service co-creation and ASF thematic group With & For Citizens.

You can find the Aalto Service Factory Blog by clicking the Blog link from the far right of the main menu of this site or following this URL link:

Product Design Gala 2014 @ Aalto Design Factory (April 17, 2014)

Are business, design, engineering or innovations close to your heart?

If yes, or even if this is not the case (yet), you are more than welcome to join the annual Product Design Gala and fall in love with the results of our interdisciplinary Product Development Project -teams!

The teams have been working hard for the whole year to complete their design challenges given by industrial companies and other collaborating parties. In the public exhibition, you’ll have the possibility to get familiar with the teams as well as with their amazing prototypes. So save the date and see you in May!

This year the teams were sponsored by the following companies: ABB Marine, FIMA, Genano, KONE, Nokia, Norpe, Philips, RAY, SAKO, Vaisala & Wärtsilä.

In addition we have one student team working on their own idea, Team Bed Bug Kill, and another one is collaborating with the New Children’s Hospital-project. Also we are happy to welcome three international teams from Graz, Austria to present their projects!

09.00 Doors open – the exhibition starts!
13.00 Couple of chosen presentations @Stage
17.00 The exhibition ends.

More details concerning the Gala and this year’s projects, you’ll find from the PdP website and Facebook.


All you need is Love, Design, Business and Engineering!

Date & Time: May 16, 2014. 9:00-17:00
Place: Aalto Design Factory, Betonimiehenkuja 5, 02150 Espoo, Finland

Call for Papers: Service Design Games (April 15, 2014)

Special issue of Simulation & Gaming: An Interdisciplinary Journal of Theory, Practice and Research is calling for papers regarding service design games from both researchers and industry professionals. The editors are especially interested in seeing high-quality articles that build bridges along a variety of perspectives on service design games and the various other game and simulation scenes in the world.

At the moment the editors expect paper proposals including a working title, an abstract and a plan for the proposed paper (less then one page) with a following schedule:

  • Receipt of proposals during May, 2014.
  • Response to proposals in a month.
  • Writing & submission of ms, from 2 to 4 months.
  • Review of v1 of ms sent to authors within 2 months.
  • Ms revision (maybe 2nd review), editing, proofing.
  • Publication online as articles are accepted.

Potential topics for the symposium (special issue) include, but are certainly not limited to, the following:
  • Service design role-plays
  • Comparison of service design games with games and simulations used in other areas
  • Debriefing of service design games
  • Playful activities for service innovation
  • Design games and spatiality
  • Games and playfulness for explorative participatory innovation
  • Gamification of services
  • Games and simulations for organizational training in services
  • Games and playful activities for engaging different parties during a service design project

For further information and proposal submission instructions please review following document: Call for Papers – Service Design Games (PDF)

Aalto Service Factory Blog Has Been Opened! (March 20, 2014)

We are proud to announce officially the launch of Aalto Service Factory Blog!

Aalto Service Factory Blog aims to bring fresh and topical perspectives into the field of services. We do not want to provide you just with boring and old-fashioned business point-of-views or jargon-infested research pieces, but rather a comprehension about why we believe that services can and will have an impact on Finnish economy as well as society.

The blog post will be written by variable guest authors from both academia and business practice along with the Aalto Service Factory Staff. The intent is to provide blog posts that are easy to approach and digest by anyone interested in understanding the nature of services as a field of business, practice and academic research. Preferably, this blog will become also the outlet to showcase service research in Aalto University in a summarizing and simple form.

The Aalto Service Factory Blog itself can be accessed through the web address or using the Blog link in a top right corner of the Aalto Service Factory main site. Please also note that this blog is principally intended for the Finnish-speaking audience and therefore most of the post will be in Finnish.

Welcome aboard and please enjoy the blog!

Aalto Pro: Service Design Professional Training on May and June (March 12, 2014)

Palvelumuotoilu: Innovoi, suunnittele ja kehitä palvelusi uudelle tasolle!

Aalto Pro – Aalto University Professional Development is an organization dedicated to serve professionals and organisations actively developing their competence and competitiveness. Now they are offering a four day professional training in service design during May and early June. The training aims to give participants a skill set to fully participate in and complete a service design process regardless of their prior background as well as tools to apply service design to their own professional context. Instructors for the service design training will be Mikko Koivisto service designer of Diagonal Oy and service design lecturer in Aalto University, Laurea University of Applied Sciences and Oiva Akatemia along with Erick Mohr, director and business design lead of London based service design company Truth and Marika Järvinen, director of customer service development in Joint Municipal Authority of the Pirkanmaa Hospital District.

If you are interested in this service design training, you can find more information, the schedule and registration instructions from the following link: More information>>>

Please note that this training is conducted principally in Finnish apart from a workshop by Erick Mohr.

Researchers’ Breakfast on the Road (February 18, 2014)

Researchers’ Breakfast is getting ready to hit the road on September 2014. The breakfast-event will become a traveling feature that will be organized in turns at Design Factory in Otaniemi campus, Service Factory in Töölö campus and of course Media Factory in Arabia campus. With this change we reach out to audiences, that are not able to attend the event due to its location. If you are not able to come to Arabia for breakfast, we will bring the breakfast to you!

Media Factory launched the Researchers’ Breakfast in 2012 in order to help the Aalto researchers (both tenure and visitors) and professors to network with each other within Aalto. We wanted to offer a chance to meet old colleagues and get to know new ones at a relaxed breakfast event. The Researchers’ Breakfast is organized in collaboration with Research Institute,Research support services and International Relations as well as Design FactoryService Factory and Health Factory. The Breakfast has been a monthly event and we’ve been happy to get some regular visitors  as well as new faces for each event. Now it’s time to take the next step and make Researchers’ Breakfast available for even more people!

We will start the fall in September here at the Media Factory in Arabia, and after that the Breakfast will start its travel around campuses.

Researchers’ Breakfast -events, academic year 2014-2015:

9.9.14 Media Factory, Arabia
14.10.14 Design Factory, Otaniemi
11.11.14 Service Factory, Töölö
9.12.14 Media Factory, Arabia
13.1.15 Design Factory, Otaniemi
10.2.15 Service Factory, Töölö
10.3.15 Media Factory, Arabia
14.4.15 Design Factory, Otaniemi
12.5.15 Service Factory, Töölö

We are currently looking for speakers for the fall 2014.

If you have a research you would like to present at a breakfast, please contact anyone of the following:

Media Factory: Leena Närekangas, leena.narekangas[at], 050 342 7114
Design Factory: Tiina Tuulos, tiina.tuulos[at], 050 323 6586
Service Factory: Esko Penttinen, esko.penttinen[at], 040 575 4520

A few places left for PhD students on TU-124.7400 Co-Design in Service Innovation -course (January 16, 2014)

Aalto PhD course open for all,  TU 124.Z Co-Design in Service Innovation, still has some places left. Register now – the course begins on January 23rd!

The course is interdisciplinary and will use literature and examples from Design, Engineering, Marketing and Service Science, and could extend to Architecture and Urban Design. The format of the seminar is extremely interactive and participants will be required to contribute to the development of knowledge in this emergent field that encompasses many perspectives, among others co-design, participatory design, service innovation, service marketing and process development.

More information: TU-124-7400_Co-Design-Service-Innovation_2014_Brochure

Aalto Service Factory Thematic Group Researcher Publishes in Talous & Yhteiskunta (December 23, 2013)

Picture: Palkansaajien Tutkimuslaitos

Kimmo Karhu of Aalto Service Factory Thematic Group Aalto Apps along with his colleague Timo Seppälä of Etla have managed to publish their article “Jollan, Nokian ja Suomen strategiat mobiilitoimialan nykymurroksessa” in Labour Institute for Economic Research’s publication Talous & Yhteiskunta. The article is written in Finnish and it discusses about mobile ecosystems in the context of Finland.

For everyone interested, the article can be accessed from here>>>

Congratulations Kimmo and Timo on behalf of Aalto Service Factory!

Aalto Service Factory Closes for Renovation until Mid-January (Updated on December 12, 2013)

Aalto Service Factory will undergo a major renovation in its premises in the following month and a half. The renovation is scheduled to start tomorrow December 5, 2013. Therefore, Aalto Service Factory will not be open for visitors or staff until the scheduled completion of the renovation during week 4 (starting on January 20, 2014).

The renovation will result with a new larger workshop room which can be transformed into a seminar hall for up to 30 persons or a meeting room for 12 persons. Additionally, the renovated Service Factory will contain two smaller meeting rooms, permanent work stations for 10 persons, six hot desk work stations and additional social workshop space.

Further information regarding the renovated and refurnished Aalto Service Factory premises will be provided once the renovation is completed. Aalto Service Factory apologizes for any inconveniences that the renovation project may cause.

RESER Conference 2014 Call for Papers to Be Open Soon (December 5 , 2013)

Attention all service researchers 24th annual RESER conference 2014 will announce their call for papers before Christmas!

The European Association for Research on Services, RESER, will hold its 24th International Conference in Helsinki, Finland. RESER conference is a multidisciplinary forum, where researchers in economics, geography, sociology, management, marketing and many other disciplines meet to share the latest advances in research on services.

The conference main theme, ”Services and New Societal Challenges: Innovation for Sustainable Growth and Welfare”, highlights that services are embedded in the development of the present society. Service sectors and activities form an increasing share of today’s economies, and the success of new technologies creates and needs services. Solutions to the biggest societal challenges require systemic innovations, but also these innovations often manifest themselves as new or improved services.

The six main themes for the conference will be:

1. Social innovations and system innovations in services
2. Tackling the ‘unknown’: towards more agile innovation processes in services
3. Co-creation of value as the basis for business models
4. New service opportunities provided by technological development
5. Services internationalization and ‘glocalization’: the new geography of services
6. Services and innovation in developing economies (track supported by REDLAS)

Stay tuned for more information regarding the call for papers from the conference website.

Date & Time: September 11-13, 2014
Place: Finlandia Hall (Mannerheimintie 13 e, 00100 Helsinki, Finland)

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Coordinator
+358 50 387 8152

Jung-Joo Lee
Academic Community Director
+358 50 466 9799