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Future of Service Research, Education and Collaboration (December 22, 2015)

Services as a field of research and education remain in the core of Aalto University. “Aalto Introduction to Services” course and “Aalto Service Minor” program continue offering Aalto’s Master’s students insights into services. Services is by now an established and acknowledged theme for research in great variety of disciplines, and there are numerous ongoing and future research projects in the area.

One of Aalto University’s strategic focus areas is the megatrend of digitalization. Here the newly established Aalto Digi Platform will continue the work of Aalto Service Factory in the area of digital services. Design Factory and Media Factory will offer opportunities for participation and collaboration in their respective areas.

At national level, the Finnish Service Alliance association continues to promote Finnish service research and to build bridges between private and public organizations for service research utilization.

Thank You for Your Participation! (December 22, 2015)

The end of 2015 will mark the conclusion of Aalto Service Factory. In the six years (2010-2015) we have – together with you all – built an unparalleled network of researchers and teachers together with business and public sector partners with interest in services.

At Aalto Service Factory Karonkka on November 26, 2015 we celebrated the past and looked into the future, and we would like to thank all those that participated in this final seminar of ours. Furthermore, we wish to extend our gratitude to all of you who have been involved in ASF, one way or another: your invaluable collaboration made Aalto Service Factory the success it became.  Special thanks are in order to the members of our Business and Academic Advisory Boards, who helped us in steering our operations towards impact and relevance.

Thank you for your participation and support – you made Aalto Service Factory possible!

Latest Aalto Service Factory Blog Post Just before the Holiday Season (December 15, 2015)

In the latest Aalto Service Factory Blog post our Business Collaboration Manager, Minna-Kaarina Forssén, ponders the relationship between cheap prices and service delivery. Are some consumers services produced too cheaply at the expense of safety for example? The case in her post is personal experiences on delivery and safety in transportation services. Minna-Kaarina questions what might be the reasons leading to the lacking feeling of safety in her encounter with this particular service delivery.

You can read the blog post from HERE>>> and participate the discussion in the comment section. Please note that this blog post is only in Finnish.

Aalto Service Factory Karonkka on November 26, 2015 (October 30, 2015

Aalto Service Factory Blog Is Back from Summer Holidays (September 21, 2015)

Aalto Service Factory Blog has returned from summer holidays as our very own Business Collaboration Manager Minna-Kaarina Forssén revisits her blog series “Tositarinoita palveluista – True Stories regarding Services.” In the blog post she introduces an idea that organizational leadership is also a form of service for which the clients are the subordinates. The level of this service is truly tested once organizations undergo radical changes.

Unfortunately for the international audience, this blog post is written in Finnish, but nonetheless Minna-Kaarina Forssén’s blog post is available for everyone interested from here>>>

Workshop on Interactive 3D Models from Photos on September 26-27 (September 2, 2015)

Picture: Architectural Democracy

Learn how to take photos of your home and turn them into an interactive 3D model.

Aalto Service Factory affiliated research group Architectural Democracy will organize a hands-on workshop on September 26-27 in which one can learn how to make an interactive 3D model of the rooms of your house with your own photo camera.

Requirements are the participation fee of 45 Euros per person (to cover the travel expenses of our experts), your own laptop with wi-fi connection and a camera (also mobile phone camera possible). The course is held mainly in English but Finnish is also available.

The workshop is part of the international research on “Architectural Democracy” based at Aalto University. Our team believes we can use the rooms where we spend most of our lives, as sources of open source information to edit and share among citizens for community well-being. Not only is this a tool to create time machines to understand the history of our cities but to understand its economics, technicalities and social relationships, for a fairer society based on transparency.

More information>>>

Date & Time: September 26-27, 2015. 9:00-12:00 on 26th and 14:00-17:00 on 27th
Place: LeSpace (Kuortaneenkatu 8, Helsinki)

Aalto Students, Apply Now – Aalto Service Minor is here! (August 31, 2015)

Aalto University students have now an opportunity to apply for a brand new minor study program concentrating solely on services: Aalto Service Minor.

The economy has shifted to services. Near all industries, businesses, and public organisations have been changed by servitisation. Services are designed, developed, managed and operated in teams that bridge expertise from many disciplines. Aalto Service Minor gives Aalto students the opportunity to support the deep expertise they gain from their major with a general knowledge on services. After all, their future career will be in services.

Aalto Service Minor is a new, multidisciplinary master’s level minor program open for all Aalto students. It gives students general knowledge of how to manage, operate, design, and develop services and service business successfully. The students acquire a service-oriented mindset and experience of working in an interdisciplinary manner with students from different disciplines. The minor program is comprised of existing courses of various schools of Aalto University and already passed courses can be included in the Aalto Service Minor.

Learn more and find out how to apply from HERE>>>

FallUp – Student Entrepreneurship Event on September 15, 2015. (August 25, 2015)

AaltoES (Aalto Entrepreneur Society) organizes a student entrepreneurship event that gather together start-ups and young entrepreneurs share their stories and learn from each other in mid-September at Musiikkitaloand Teurastamo in Helsinki. The event is an excellent opportunity to get know better emerging domestic service start-ups.

During the evening the event will host speeches from organizations supporting the start-up scene in Finland such as Startup SaunaSlushStartup Life and AaltoES. Furthermore, young entrepreneurs from Cuckoo WorkoutFreese CoffeeAmbronite and FaceForce will share stories about their day-to-day operations. Moreover, a keynote speech is given by CEO and co-founder, Ilkka Paananen, about his start-up that has made it big time: Supercell.

More information and registration>>> (In Finnish)

Date and Time: September 15, 2015. Starting at 17:00
Place: The event will start at Musiikkitalo (Mannerheimintie 13 A, Helsinki) and after free-of-charge transportation end at Teurastamo (Työpajankatu 2, Helsinki)

Luottamuksen rakentaminen palveluorganisaatiossa – keskeinen menestystekijä? event on September 8, 2015. (August 25, 2015)

The Small Business Center of Aalto University School of Business organizes a professional training event regarding role and influence of trust in service organizations in the city of Kuopio on September 8. Aalto Service Factory Business Collaboration Manager Minna-Kaarina Forssén will be the guest speaker of the event. The event is free of charge for everybody interested, but it will be also held only in Finnish. Registration is required by September 4.

More information and registration>>> (In Finnish)

Date and Time: September 8, 2015. 8:30 am – 10:00 am
Place: Hall B-2019, Technopolis (Microkatu 1, Kuopio)

Seminar for Researchers: Meet the Editors in Logistics and Supply Chain Management on August 12 (August 5, 2015)

Time: Wednesday August 12, 2015 at 9.15-10.45
Venue: Aalto University School of Business, Runeberginkatu 22-24, Helsinki. Chydenia building room G-112 PWC

You are warmly welcome to the seminar of the top Editors and Journals in logistics and supply chain management: Lisa Ellram – Journal of Supply Chain management, Beverly Wagner – Supply Chain Management: International Journal, and Stan Fawcett – Journal of Business Logistics.

Seminar starts with presentations of each Editor, followed by plenty of time for questions and discussion.

Register by sending your name and institution information to


Seminar is supported by ASF

Editors’ bios:

Lisa Ellram

Professor Lisa M. Ellram (Marketing) is the James Evans Rees Distinguished Professor of Supply Chain at The Farmer School of Business, USA. Dr. Ellram teaches courses in Logistics Management and Supply Chain Management. She is co-author of Logistics Management: Enhancing Competitiveness and Customer Value (, 2015, and five other books. Her research interests include offshore outsourcing, services supply chain management, sustainable supply chain management and all areas of supply chain cost management.

Professor Ellram has published in a wide variety of academic journals including California Management Review, Supply Chain Management Review, Journal of Operations Management, Journal of Business Logistics, Decision Sciences Journal, Journal of Supply Chain Management and Journal of Greener Production. She is currently co-editor-in-chief of the Journal of Supply Chain Management.

Beverly Wagner

Reader, Dr Beverly Wagner from University of Strathclyde, Business School, UK, is Editor-in-Chief of Supply Chain Management: An International Journal and serves on the Editorial Board for a number of journals including European Business Review and International Journal of Operations and Production Management.

She is currently Director of the Department’s highly-successful postgraduate MSc programmes in International Marketing, Marketing and International Tourism Management. Her research interests are related to supply chain management and innovation management with a focus on inter and intra firm collaboration. She is also interested in the use of social network techniques to better understand these complex relations. This has led to incorporation of this technique in a project investigating implementation of shelf-ready packaging and its impact on the supply chain.

Stan Fawcett

Stan Fawcett is Professor and John B. Goddard Endowed Chair in Global Supply Chain Management at the Weber State University, USA. His research and teaching emphasizes collaboration and supply chain strategy in today’s global market. Areas of focus include enablers and impediments to relational business models, trust-enabled buyer-supplier relationships, collaborative innovation, customer engagement, performance measurement, and global network design.

Professor Fawcett has published over 130 articles in a wide variety of academic journals including Decision Sciences Journal, Entrepreneurship: Theory and Practice, Journal of Business Logistics, Journal of Finance, Journal of Supply Chain Management, International Journal of Logistics Management, International Journal of Physical Distribution and Logistics Management, International Journal of Production Research, and International Journal of Operations and Production Management.  He is currently co-editor-in-chief of the Journal of Business Logistics.