Still Time to Register for “First Morning 2.0″ (April 29, 2015)

How experimental methods can be utilized in distributed design collaboration? Technical, service or business ideas can be communicated with idea films.

Welcome to participate to “First Morning” on Tuesday the 12th of May at 9-12. The event will take place in Kino Andorra in Helsinki and virtually online. There is a limited amount of seats in the live events so please register soon! However, we will be streaming the event online so there will be room for everyone interested.

  • 9.00 Coffee & breakfast
  • 9.30 Welcoming words
  • 9.45 “Kone Access Card” -idea lm & industry insights, Ari Hänninen / Kone
  • 10.15 “Creative, Experimental and Distributed”, Mikko Sääskilahti & Reetta Maila / Aalto
  • 10.30 “Future Hospital” -idea film, Kyamk University of Applied Sciences
  • 10.45 “Levels of Innovation Video Pitch”, Idearun team / Aalto university
  • 11.15 “Concept Film”, ABB Marine
  • 11.30 Interaction quarter

The event will be organised by Idearun research project which focuses on how distributed innovation work can be upgraded to its full potential by emphasizing prototyping, utilization of film methods and gaming, particularly in order to enhance the communication during the development process.

“First Morning”, Tuesday May 12, 2015, 9.00-12.00
Kino Andorra, Eerikinkatu 11, Helsinki / virtually online

Registration deadline is already May 5, 2015. Please register here>>>

With & For Produces New Doctoral Dissertations (April 27, 2015)

This spring Aalto Service Factory thematic group Service Design with and for Citizens – or With & For for short – has produced two new doctoral candidates ready defend their doctoral dissertations.

Aalto Service Factory alumna, Katja Soini, will defend her dissertation on the topic of Facilitating Change: Towards resident-oriented housing modernisation with collaborative design at the Aalto University School of Arts and Design on May 8, 2015. In her dissertation Soini will examine how collaborative design methods can be used to improve service experience for various stakeholders in housing modernization projects.

The day after Soini’s defence M.Sc. (Tech.) Antero Hirvensalo will defend his dissertation Inter-organizational knowledge creation during conflict of interest – a study of interaction in a facilitated workshop at the TUAS building of Otaniemi campus. The dissertation examines the facilitated interaction process of knowledge creation across organizational boundaries during conflict of interest. The dissertation combines two inter-related phenomena: knowledge creating interaction between the members of different organizations, and the activity of a facilitator in guiding such interaction. The objective is to create new theoretical knowledge in the area of organizational knowledge creation where a need to examine the political process on the micro level of interaction has been identified. The objective is also to create new theoretical knowledge in the area of facilitation of knowledge creation.

More information about the two defences can be found from the current events page of Aalto Service Factory website>>>

Hard Rain Goes Aalto! Open Call for Discussion Series (April 13, 2015)

The student team behind Hard Rain goes Aalto is looking for speakers /presentations from all around Aalto for the discussion series The present we want / the futures we are building.

This discussion series will take place on September 17, as part of our public event on climate change “Hard Rain Goes Aalto”, and will serve as a platform for students, professors and guests to share their ideas and current projects for creating change towards a better present and desirable futures. We want to know what you think, we want to know what you are already doing.

If you want to dance, perform, pitch a business idea, deliver a political speech, talk about your current research or craft project, share your views or experience on activism or do any other kind of intervention, meet new people and their projects and become part of the conversation, please send a proposal.

The main topic is: The present we want / the futures we are building.
Subtopics are: Natural resources / Economic practices / Cultural practices.

Selected projects will be sharedon the fifth floor of the Arabia campus in the Node space, alongside a cross-disciplinary exhibition on global warming, featuring the work and research from the six schools of Aalto University.

More information and submission guidelines>>> (below open call for exhibitions)

Hard Rain Goes Aalto! Open Call for Exhibition (April 13, 2015)

Aalto University in collaboration with Hard Rain Project (UK) will launch the new exhibition, “Hard Rain Goes Aalto” a two-day open program event about climate change on September 17-18, 2015 (exhibition may last longer). The goal is to form a cross-disciplinary response to global warming, featuring the work and research from the six schools of Aalto University.

Please provide a project presentation that deals with any of the following issues:
1. The root causes of global warming,
2. The communities most vulnerable to the impact of climate change
3. Sustainable development and climate change solutions
4. Civic engagement and community action

Selected projects will be presented on the fifth floor of the Arabia campus in the Node space, alongside a program of panel speakers and group discussions. Design prototypes, research posters, artworks on different formats, and any other form of project presentation suitable for an exhibition and complying with the requirements will be considered for selection.

More information and submission guidelines>>>

Changes in Aalto Service Factory Staff (March 16, 2015)

Academic Collaboration Manager of Aalto Service Factory, Katja Soini, will move further with her career as of mid-March 2015. Soini has been appointed to oversee the service development processes at Vahanen Group. At the current moment Aalto Service Factory will not be looking for a replacement for the position. Therefore, any questions or announcements relating to Academic Collaboration Manager work can be forwarded to Aalto Service Factory Research Manager, Esko Penttinen.

Aalto Service Factory Team wishes all the best and fruitful career at Vahanen Group for Katja Soini! Your enthusiasm will be missed!

Major Update on Service Conferences and Call for Papers of ASF Website (March 9, 2015)

The Conferences and Call for Papers webpage of Aalto Service Factory website has been recently updated. Currently open registrations and call for papers involve Operations Management in the Digital Economy Summer School, HICSS conference minitrack Digital Service Innovations based on “Open” Phenomena and Practices and special issues in journal such as Industrial Marketing Management, Journal of Operations & Production Management, Journal of Marketing Channels and Journal of Service Research.

Please check further information from the actual page>>>

Upcoming Events Updated for Spring 2015 (March 6, 2015)

The event program for Aalto Service Factory event calendar has been updated recently. Take a look what the world of services have to offer for you from Aalto Service Factory perspective at the Upcoming Events section.

During the spring the most sizeable events will be following:

  • March 18: Service Day at Aalto Design Factory
  • April 9-10: Real-Time Economy: Innovations for Europe Conference
  • May 18-19: The Spring Servitization Conference 2015
  • May 26-27: The 1st Service Systems Forum on Service Research in the Personal Data Economy

More information and more events at the Upcoming Events section>>>

The application period for Aalto University ITP 2015 is now open (February 16, 2015)

20 years of tech, design and business talent in Finland.

Information Technology Program (ITP) is a summer program organized at the Aalto University School of Business since 1995. Loved by students and staff, each summer ITP builds a unique community of likeminded people from different disciplines and industries. ITP is open to all students from Finnish universities and Aalto partner universities. No previous tech experience needed. This summer we will be offering three different tracks:

⚛ Information & Service Business (ISB)
⚛ Strategy & Experience Design (SED)
⚛ Digital & Interactive Entertainment (DIE)

The application deadline is on March 25.

More information on Facebook>>> and ITP website>>>

Video Lecture on Self-Service and Service Management at Aalto University (February 11, 2015)

If you are interested in topical questions of academic service research, please check out the following video lecture by Professor Tomas Falk (Aalto University School of Business, Department of Marketing) regarding service management and the role of technology enable self-services:

Tomas Falk: “Customers as part-time employees – implications of self-service for service management”

The lecture was part of welcoming party for new tenure track professors at Aalto University. If you are interested to hear lectures of topical questions in other research disciplines, you can find the rest of the lectures at the welcoming party from here>>>

Real-Time Economy: Innovations for Europe Conference on April 9-10, 2015 (February 5, 2015)

Aalto Service Factory affiliate Real-Time Economy Competence Center is pleased to invite you to their Real-Time Economy (RTE) Innovations for Europe conference. The conference is organized by the RTE team together with its long-time partners.

The RTE Innovations for Europe conference probes into the future of financial processes. The event is centered around the challenges of the existing infrastructure and opportunities in the innovative ecosystems in the financial administration area.

During the event you will have an opportunity to learn about the cutting-edge developments in real-time accounting, XBRL-based government reporting, National Income Register, COREP-reporting, e-identification (e-ID), mobile financial services, and innovative services for the banking sector. The event is organized into nine roundtable sessions in three tracks: New Age of Financial Reporting, Public Sector Services and Real-Time Accounting. The panelists of the roundtable discussions are the top experts on real-time economy, including Bo Harald (Why-Advisory), Vuokko Mäkinen (Association of Finnish Accounting Firms), Fredrik Jansson (Tieto), Michal Piechocki (XBRL International) and many more.

You will have an opportunity to join in the exciting discussions and network with experts as well as peers during the cocktail event on Thursday and the conference lunch on Friday.

We are looking forward to seeing you in April. You can find more information about the event at

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Manager
+358 50 387 8152