BBE Recruitment Open for Post-Doc Researchers and Doctoral Candidates (July 25, 2014)

Aalto University and University of Oulu are looking for post-doc researchers and doctoral candidates to participate in industrial engineering research called Business in Built Environment (BBE). The expected duration for the research is from September 2014 to December 2015.

Apply now since the application deadline is already August 15, 2014.

More information and application details>>> (in Finnish)

Digital Preservation @ Aalto Service Factory Blog (June 27, 2014)

Digital preservation as a concept is not that new idea. However, it has received quite a little attention even though an increasing demand can be projected for it because of fast development of technological standards.

In short digital preservation refers to storage of both analogic and digital information and maintaining it in a usable form for long time spans up to several decades. The information that is wanted to be preserved for long spans of time can be of importance from cultural history perspective such as pieces of art work or from practical importance such as tax records.

The question is what kinds of services are available for digital preservation of various types of information and who takes the ownership for developing these preservation services? Digital preservation researcher and professor of Lulea University of Technology, Tero Päivärinta, sheds some light to the issue in a blog post at Aalto Service Factory Blog. Here>>> (in Finnish)

Reminder for Open Service-Related Call for Papers (June 27, 2014)

Aalto Service Factory provides also reminders for open call for papers and conferences in the area of services. You can find the listing of most recent call for papers and conferences here>>>

Currently open call for papers are about big data, service design and servitization (2):

2014 IEEE International Conference on Big Data (IEEE BigData 2014)

The call for papers is for high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges. This includes but is not limited to the following:

  1. Big Data Science and Foundations
  2. Big Data Infrastructure
  3. Big Data Management
  4. Big Data Search and Mining
  5. Big Data Security & Privacy
  6. Big Data Applications

Submission deadline: July 13, 2014.

More information>>>


The Design Journal Special Issue: Emerging issues in Service Design

The interest of this call for papers involves 1) research that significantly develops or challenges current service design practices to include and deal with contemporary issues or demands; 2) studies that explore disciplinary boundaries or integrate relevant theoretical theories or frameworks to advance the foundations of this field or to question its own nature; 3) research that critically investigates and discusses new service models and provisions representing desirable or emerging service futures.

Topics may include (but are not limited to) the following:

  1. Service Design and Ethics
  2. Service Design and Impact
  3. Service Design and Social Change
  4. Service Design and Complex Systems
  5. Service Design vs. Designing for Service
  6. Service Design and Policy Making
  7. Service Design & Design Management in the private and public sector

Submission deadline: August 1, 2014.

More information>>>


Industrial Marketing Management Special Issue: Servitization and Advanced Business Services as Levers for Competitiveness

The present call for papers welcomes contributions analyzing servitization issues in business and industrial markets from the following perspectives:

  1. Business Models
  2. Meso/Macro-Economic
  3. Strategic and Managerial

Submission deadline: January 5, 2015.

More information>>>


Industrial Marketing Management Special Issue: De-Constructing the Assumptions behind Service-Led Growth in Product Firms

The purpose of this special issue is to promote and bring together assumption challenging research along five dimensions. Therefore contributions from these dimensions are welcomed:

  1. Deservitization
  2. Multiple Strategic Positions
  3. Mergers and Acquisitions
  4. Industries and Markets
  5. Theoretical Foundations

Submission deadline: April 1, 2015.

More information>>>

New blog post about Helsinki GovJam 2014 @ Aalto Service Factory Blog (June 16, 2014)

A new blog post in Aalto Service Factory Blog is out yet again. The post is written by our education coordinator, Mikko Heiskala, and the subject is GovJam concept and what went on in the Helsinki GovJam 2014.

You can find the blog post Here>>>

Palvelumuotoilu 2020 Revisited (June 16, 2014)

Finnish Service Alliance held their annual event Service Day under title “Palvelumuotoilu 2020″ on June 5th in Helsinki. This year Service Day was more focused as service design and future were the themes of the event.

Palvelumuotoilu 2020 offered interesting presentation and personal stories about how business models and service design has become inwoven together in many Finnish businesses, what lies ahead in the future in terms of service economy and will service design be even relevant in the year 2020. On top of the presentations the day offered also business cases on versatile areas such as: pharmacist services, digital service creation, banking services, retail services and co-creation tools.

Besides the presentations and business cases, Palvelumuotoilu 2020 hosted also Finnish Service Alliance’s first annual Service Award gala. A construction company Fira Oy emerged as a winner on the basis of their successful customer-oriented service approach which takes into account customer needs comprehensively over multiple construction and renovation projects. Additionally, Fira has taken a leadership position to reshape Finnish construction culture and improve its reputation.

If you are interested to learn more about the event and its content, please visit Palvelumuotoilu 2020 website Here>>> (in Finnish)

Additionally, Jyrki Koskinen of IBM wrote also a noteworthy blog post about the event Here>>> (in Finnish)

CT_Commons Workshop in Camp Pixelache 2014 on June 7, 2014 (May 30, 2014)

Aalto Service Factory thematic group CT_Commons will participate to Camp Pixelache 2014 by holding a workshop on Saturday June 7. The aim of the workshop is to come up with a proposal for a sustainable citizen toolkit. In practical terms, the workshop will:

  • - identify relevant existing tools
  • - decide on relevant tags and hashtags to use in order to collaboratively compile the citizen toolkit
  • - decide on good strategies for future distributed collaborative work

More information about CT_Commons’ participation HERE>>>

More information about Pixelache HERE>>>

Date & Time: Workshop: June 7, 2014. (Camp Pixelache 2014: June 6-8, 2014)
Place: Vartiosaari, Helsinki (Please note that Vartiosaari is only reachable by boat. Check out practical participation information from Camp Pixelache website)

Last Call for Helsinki GovJam 2014 Registration! (May 30, 2014)

This is the last day to register for Helsinki GovJam 2014! So hurry if you want to participate!

What: The Global GovJam is an event which will apply the concept and energy of the Global Service Jam and Global Sustainability Jam into the world of government and the public sector. Working around a common theme, small teams meet at multiple locations, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector. At the end of the two days, they upload their results and publish them for the world.

Where & when: The Helsinki GovJam takes place from the 3rd to 5th of June in Aalto Service Factory.

Sign up: here, by May 30th.

More Info: Helsinki GovJam website.

Aalto Service Factory Supported Research (May 9, 2014)

Aalto Service Factory is currently supporting financially nine multidisciplinary service research groups within Aalto University. The research groups are called:
  • - Aalto Apps & Os
  • - Aalto LAB Mexico
  • - Aalto Smart Parking Service Group
  • - CT_Commons – A Citizen Toolkit as Urban Commons
  • - Open Service Innovation Observatory
  • - Perceived Value of Music Services
  • - SERMO
  • - Service Design With And For Citizens
  • - Talking Buildings

If you are interested in finding more information about what these research groups are actually doing, please visit Aalto Service Factory Research Themes and Activities page here>>>

Call for Papers: Special Issue of The Design Journal focused on Emerging Issues in Service Design (April 29, 2014)

Service Design today constitutes a specific field of design research, which focuses on issues, methods and practices in relation with the conception, planning, development, and delivery of services. It is a rapidly growing field that expands our debates on the values, qualities and forms of designing.

This Special Issue strives to contribute to a deeper understanding of the implications and challenges of designing for services with a look at its future developments.

We are interested in: 1) research that significantly develops or challenges current service design practices to include and deal with contemporary issues or demands; 2) studies that explore disciplinary boundaries or integrate relevant theoretical theories or frameworks to advance the foundations of this field or to question its own nature; 3) research that critically investigates and discusses new service models and provisions representing desirable or emerging service futures.

Topics may include (but are not limited to) the following:

  • • Service Design and Ethics
  • • Service Design and Impact
  • • Service Design and Social Change
  • • Service Design and Complex Systems
  • • Service Design vs. Designing for Service
  • • Service Design and Policy Making
  • • Service Design & Design Management in the private and public sector

Submission Deadline: Friday 1st August 2014

More information: CfP: The Design Journal: Emerging Issues in Service Design (PDF)

Navigate Service Co-creation! on June 4 (April 29, 2014)

We are delighted to invite you to an open seminar presenting the key results of the ATLAS project:

Navigate Service Co-creation! How to Engage People in Collaborative Projects

  • Date: June 4, 2014, at 8.30-12
  • Venue: Seminar hall A116 at Open Innovation House, Otaniementie 19-21, Espoo
  • Registration: Please, register by 12 o’clock, Wednesday, May 28, 2014 HERE>>>

Today every service company and organization strives for customer-centeredness and user involvement in the development of services. But what does it mean in practice? Knowledge about service co-creation is scattered across disciplines, there is a multitude of co-creation and co-design methods, but hardly any guidance about how to choose one that would best fit the organization and would create most added value. Service companies need a “big picture” of service co-development methods to support them in their choice.

The ATLAS project (2012-2014) has been developing a map of service co-development methods. The three ATLAS research groups (SimLab, ENCORE and IRIS) have been collaboratively carrying out an in-depth analysis of data generated by 13 service co-development projects that they have conducted in Aalto University between 2007 and 2012. International benchmarking and comparative research has also been carried out. Both the service co-development methods and the theoretical underpinnings have been analyzed and elaborated with foreign partners. The objectives of the ATLAS project have been strongly grounded on the need to develop an integrated theoretical framework for service co-development and the related methods.

The ATLAS project is now presenting its key findings and results in an open seminar to support organizations in their efforts of co-creating services together with the users. You are cordially invited to join this navigation of service co-creation! Feel free to pass the invitation forward.

Preliminary program:

  • 8:30 Coffee and registration
  • 09:00 Opening words
  • 09:10 ATLAS key results
  • 09:30 Case example, LähiTapiola, kehityspäällikkö Pia Vilmi (in Finnish)
  • 09:45 ATLAS reflection
  • 10:15 Case example, to be confirmed
  • 10:25 ATLAS reflection
  • 10:45 Break
  • 11:00 Keynote: Laurent Simon, Associate Professor,  Department of Management, HEC Montréal
  • 11:45 Closing
  • 12:00 End of seminar

More information:

Anna Salmi, project manager, anna.salmi[at], +358 50 384 1609

Sara Viitala, planning officer, sara.viitala[at], +358 50 511 3290

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Coordinator
+358 50 387 8152

Jung-Joo Lee
Academic Community Director
+358 50 466 9799