Open data plays the leading role in this international seminar focusing on competitiveness. The Congress will take place at Marina Congress Center and at the House of The Estates in the heart of Helsinki.
At this occasion, a Finnish growth company database together with an innovative map application will become openly accessible. The Congress is organised by the Finnish Ministry of Employment and the Economy.
Congress themes include
• Open data and expert views as a success factor in companies’ competitiveness
• Opportunities for utilising the Sector Online information service and innovative map graphics
• Finland’s new statistical materials
• Focus areas of Finland’s industrial policy and promotion of growth sectors
• Promotion of regional entrepreneurship
• Presentations of the new applications of the Px-web data system and utilisation possibilities
In connection with the Congress, all international guests will have the opportunity to participate in a cruise in Helsinki’s beautiful archipelago.
The Congress is free of charge.
The final programme will be sent at the end of March. Do not hesitate to contact us, if you need more information concerning the seminar and accommodation.
Date & Time: May 23-24, 2013
May 23: Marina Congress Center, Katajanokanlaituri 6, 00160 Helsinki (on the map)
May 24: House of the Estates (Säätytalo), Snellmaninkatu 9, 00170 Helsinki (on the map)
Inno-Vointi project organizes a results seminar in the Aalto University Media Centre Lume on Tuesday May 21st, at 12-16. The seminar presents a management framework by which organizations in the public sector can develop innovation capabilities and well-being at work simultaneously. The framework comprises various organizational stakeholder groups including top and middle management, staff, and experts. The contributors of Inno-Vonti project include 16 public organizations. More information (in Finnish): www.inno-vointi.fi
Date & time: May 21st, at 12-16
Place: Aalto University Media Centre Lume
The keynote speakers of the seminar are Professor Pentti Arajärvi from the University of Helsinki, Senior Advisor Mirjami Laitinen from Sitra, and the project consortium manager Mervi Hasu from the Finnish Institute of Occupational Health. The seminar is free of charge and open for everyone.
The detailed program can be found HERE>>>>>.
Please register HERE>>>>>
More information: Research assistant Sari Käpykangas, the Finnish Institute of Occupational Health, tel. 030 474 2633, gsm. 043 8250394, sari.kapykangas(at)ttl.fi
Aalto Service Factory welcomes you to 365 Wellbeing's seminar on Design of Wellbeing - Developing public services. 365 Wellbeing is a group of projects addressing to wellbeing with a particular focus on municipal wellbeing services and patient-centered health care solutions within the actual services and processes in cities of Helsinki, Espoo, Kauniainen and Lahti. The seminar concerns the role of design in the questions such as how to maintain wellbeing of aging population with scarce resources of municipalities and increasing demand for care as well as how will the workers in social and healthcare services cope with the increasing workloads. The event is aimed for developers of health and wellbeing services, experts and policymakers of municipalities as well as designers and students. The seminar is free of charge, but a registration is required which you can do HERE>>>>> Please note that the event will be held in Finnish.
Date & Time: May 21, 2013. 9:00-12:00
Place: Kruununmakasiini, Hämeentie 39, Helsinki (on the map)
More information about the seminar HERE>>>>> (In Finnish)
More information about the 365 Wellbeing projects HERE>>>>>
Real-Time Economy Competence Center organizes the traditional RTE Poster evening on May 16th at 16:00. RTE researchers and students will be introducing their projects to the public. Please register to the event HERE>>>>>
More information about the event content can be found on the RTE Facebook page HERE>>>>>
Date & Time: May 16, 2013, 16:00
Place: Proffa restaurant, 2nd floor, main building, Aalto School of Business, Runeberginkatu 14-16
The Real-Time Economy Program aims at promoting and developing more real-time processes and services in co-operation with its wide network of companies and organizations. More information about the Real-Time Economy Competence Center HERE>>>>>.
Finnish Internet Forum is a national multi-stakeholder process which discusses Internet-related issues. Its organizers hold an annual meeting and some smaller events throughout the year. This year's annual meeting will be held at the House of Municipalities (Kuntatalo) on April 25th. The meeting includes themes such as the Internet's effect on journalism; prevention of distributed denial of service attacks; cyber security and human rights; "information society arc", an initiative to centralize regulations for electronic communication and information society services and the role of small countries in the Internet governance. The event is open for everyone, but please note that the event will be held primarily in Finnish.
You may register for the event HERE>>>>>
Date & Time: April 25, 2013. 8:30-16:30
Place: The House of Municipalities (Kuntatalo), Toinen linja 14, Helsinki (on the map)
You can find more information about the event HERE>>>>> (in Finnish)
Creativity and passion for making are increasingly emphasized as engines of entrepreneurship, change and growth. What kind of explosive forces can be released when these two factors are combined?
Come to listen, participate and get excited!
Please find further information about the event HERE and register to the event HERE. Please also note that the event will be held entirely in Finnish.
Pia Erkinheimo, Head of Crowds & Communities, TIVIT
Jarmo Eskelinen, CEO, Forum Virium Helsinki
Mikael Jungner, Member of Parliament
Mikko Koria, Professor, Aalto University
Kiira Korpi, Figure Skater and Olympic Athlete
Susanna Rahkamo, Chair, Finnish Figure Skating Association
Mika Sulin, Secretary General, Finnish Olympic Committee
Lauri Järvilehto of Aalto University and Filosofian Akatemia will moderate the discussion.
12:00 Event Opening
Mika Pirttivaara, Aalto Societal Innovation Initiative & Aalto Future Club
Introduction to Events Theme
Creative Passion Changes the World
Creative Passion as Explosive Force for Networks
Creative Passion, Reformability and Society of Excitement
The event is free of charge and open for everyone.
Date & Time: Friday April 12, 2013, 12:00-14:00
Place: Otaniemi, Main Building, Otakaari 1, 02150 Espoo, M-door, Mellin-hall
This spring IBM Research and ASTRON invites professors, scientists and qualified university students to participate in a virtual recruiting event for several open positions on the DOME project including research staff members, post-doc and pre-doc.
DOME is a five-year collaboration between IBM and ASTRON, The Netherlands Institute for Radio Astronomy, to research extremely fast, but low-power exascale computer systems targeted for the international Square Kilometre Array (SKA). The SKA is an international consortium to build the world's largest and most sensitive radio telescope. Scientists estimate that the processing power required to operate the telescope will be equal to several millions of today's fastest computers.
The project will investigate emerging technologies for large-scale and efficient exascale computing, data transport and storage processes, and streaming analytics that will be required to read, store and analyze all the raw data that will be collected daily. Scientists from both organizations will collaborate at the newly established ASTRON & IBM Center for Exascale Technology in Dwingeloo, The Netherlands.
Date & Time: March 26, 2013, 19:00 (17:00 CET)
Place: Worldwide virtual event
Qualified MS, and PhD students must be progressing towards degrees in engineering, science, IT majors, or other research related majors.
For the full agenda and more details visit http://www.zurich.ibm.com/astron/
Welcome to listen and to participate in a dialogue on
- how to build competitive advantage with cloud services
- how “The Finnish ICT Cluster 2015” plans and the future of digital economy in Finland will turn into reality
- what is in the new FORGE Service Lab for you
- the results of the Cloud Software Program
Among distinguished presenters you’ll find e.g. Ken Ducatel, Head of Unit, Software and Services, Cloud Computing at DG Connect EC, Kimmo Koski CSC, Reijo Paajanen TIVIT, Janne Järvinen F-Secure, Niko Herlin FinPro, Kirsi Miettinen from the Ministry of of Housing and Communications, Jari Tolonen City of Kajaani and Carl Wideman Kajaani Data Center Cluster.
Companies and research organisations participating in the Cloud Software and the FinnCloud programs will present their findings at the Bazaar.
The day will also include a short visit to the CSC Data Center in Kajaani, where you’d find one of the most energy-efficient data centers in the world, and the most powerful computers in Finland.
Please get more familiar with the agenda and enroll to the conference (without charge) by March 1st latest!
It’s possible to participate to the full program by taking the morning flight from Helsinki and returning back during the same day. Please book your flights in due time!
Event Name: The Future in the Cloud - A Finnish Edge
Date & Time: 25.03.2013, 09:00 - 18:00
Venue: Kaukametsä Cultural and Congress Centre
Address: Koskikatu 2-4, 87200 Kajaani (On the map)
Tua Huomo, Research Coordinator, VTT & Program Coordinator, TIVIT Cloud Software
tua.huomo(at)vtt.fi +358 40 564 4146
Pia Erkinheimo, Head of Crowds & Communities, TIVIT
pia.erkinheimo(at)tivit.fi +358 50 487 1417
Register by: 01.03.2013 23:59
We are currently witnessing unforeseen digitalization of the media landscape and disruptive changes in journalistic practice. This event is dedicated to academic discussion around opening up of digital media (for example in the areas of open data service, self-publishing and data journalism). Open Trends in Media industry will be presented and debated from different viewpoints (profitability, organizational and individual perspectives).
14.00 – 14.15 Introduction. Coffee served
14.15 – 15.00 Open data disruption: Juho Lindman (Hanken) & Tomi Kinnari (ASF)
15.00 – 15.45 Head of Media Development at YLE - Sami Kallinen
15.45 – 16.30 Future Journalist: Johanna Vehkoo (Long Play)
16.30 – 17.00 Q&A and Discussion
17.00 – 18.00 Informal Networking. Small snacks served
The event is free of charge
Date & Time: March 20, 2013. 14:00-18:00
Place: Runeberginkatu 14-16 (Aalto BIZ main building), 4th floor, room A-401
to register please use the following link
The event is organized by Open Service Innovation Observatory (OSIO).
Check out also the event Facebook page.
What's Helsinki Service Jam?
Helsinki Service Jam is a part of the Global Service Jam, a global event taking place in dozens of cities around the world. It brings together creative, passionate people interested in creating brand-new real-world service designs, projects and initiatives which might make a difference. This event is sponsored by Aalto Service Factory. Join us!
What's a Jam?
On 1st March, 2013, people who are interested in service and using a design-based approach to problem solving and creativity will meet all over the globe. In a spirit of experimentation, co-operation and friendly competition, teams will have 48 hours to develop brand new services inspired by a shared theme. On Sunday at 3pm, they publish them to the world.
Find out what more from the global website.
What's a Jam like?
Fast-paced, cooperative, action-packed is the spirit of the jam. You will get new connections, learn new tools and ways of thinking, and get inspired. Come and experience it for yourself!
Join our Jam
Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Design a great new service, device, or project? Make a difference? Have a great time? Sign up here.
If this location doesn’t work for you, try to find another one on the map.
M.Sc. (Econ.) Tiina Tuominen will defend the dissertation “Innovation and Development Activities in Professional Service Firms – a Role Structure Perspective” on 22 February 2013 in lecture hall AS1, Otaniementie 17, Espoo. The dissertation explores role structures in innovation and development activities in professional service firms.
Whereas innovation and development activities in some firms are organised as a separate function, in professional service firms (PSFs) these activities are often dispersed throughout the organisation. Professional employees are recognised as key individuals who often carry out these activities more or less autonomously alongside their normal service work. Knowledge of how such a system works might bring new insights into so-called employee-driven innovation, which is creating interest in many organisational settings. This dissertation uses the theories of social structure and roles to address this issue. The study shows the multiplicity of role structures in innovation and development activities within a PSF. It describes the autonomous nature of innovation and development activities and flexibility in role structures in five case firms.
Date & Time: February 22, 2013, 12:00
Place: Hall AS1, Otaniementie 17, Espoo
The dissertation will be available at http://lib.tkk.fi/Diss
More information: tiina.tuominen(at)aalto.fi.
Information about IRIS research group and its research activities at iris.aalto.fi.
We would like to welcome you to a lecture on voyeurism and exhibitionism on social networking sites by guest lecturer Kalle Lyytinen of Case Western Reserve University. The lecture will be held on February 21 starting at 14:15 in Chydenia building.
Social Networking Sites (SNS) – designed to provide an evolving array of user generated content – often grow virally as they continually enroll new users and integrate new components. Yet, such continuous growth is never guaranteed as demonstrated by the fate of Friendster or MySpace. Currently, we know little what factors explain viral growth of SNS. The well-known economic theories that draw upon the idea of positive network externalities in explaining viral growth are of limited use due to the purely social nature (outside valuation) of exchanges that take place on a SNS. Similarly, popular technology adoption models like the Technology Acceptance Model ignore the social dynamics of a SNS as they originally were proposed to explain the adoption of a single tool by single-user.
We use the viral growth model to define the two critical factors influencing viral growth- fan out and retention. Drawing upon theories of social exchange we then formulate the construct of 'co-creation' – the mutual creation and use of user generated content (UGC) – as an instrumental factor in promoting viral growth. We next identify two identity based antecedents of co-creation: voyeurism – the desire and enjoyment of seeing the 'others' – and exhibitionism – the enjoyment of being seen. Using these factors build a mediated research model of viral growth on the SNS. We use a survey among 1449 SNS users to validate the model. We observe that, indeed, co-creation of UGC positively and significantly mediates the effect of users' voyeurism and exhibitionism on viral growth. Several implications for research and managerial practices are discussed.
Time & Date: February 21, 2013, 14:15-15:45
Place: hall CH-535, Chydenia building
M.Sc. (Tech.) Taija Turunen will defend the dissertation “Organizing Service Operations in Manufacturing” on 7 February 2013 in lecture hall TU2, Otaniementie 17, Espoo. The dissertation explores industrial transformation towards services and solutions. Research clarifies the journey from product centric business to total solutions in manufacturing context. The study takes into account transformative processes, as well as structural requirements for this change.
Date & time: 07.02.2013 / 12:00
Location: Lecture hall TU2, Otaniementie 17, 02150, Espoo, FI
Opponents: Professor Tim Baines, Aston Business School, UK, Assistant Professor Christian Kowalkowski, Hanken School of Economics, Finland
Supervising Professor: Professor Eero Eloranta, Aalto University School of Science, Department of Industrial Engineering and Management
Electronic dissertation: http://lib.tkk.fi/Diss
Miten luoda palveluja ja ratkaisuja, jotka koetaan arvokkaiksi ja synnyttävät kannattavaa liiketoimintaa nyt ja tulevaisuudessa?
Northern Service Day 2013 - Palveluista bisnestä Pohjois-Suomelle
Date & time: 24.1.2013 klo. 12.00
Place: Uusi Seurahuone, Rantakatu 4, Oulu
Tilaisuudessa kuulet suomalaisten huippuasiantuntijoiden keskustelevan palveluajattelusta, palveluliiketoiminnan tulevaisuuden näkymistä, sekä menetelmistä ja työkaluista uusien palvelujen kehittämiseen. Tilaisuus sisältää lisäksi toiminnallisia teema-klinikoita, joissa haetaan ratkaisuja osallistujien haasteisiin ja kysymyksiin erilaisin palveluajattelun menetelmin.
More information: http://www.ouka.fi/oulu/northern-service-day
Tilaisuuden järjestävät Finnish Service Alliancen alueelliset toimijat sekä muut palvelukehityksen asiantuntijat. Northern Service Day on tarkoitettu kaikille yksityisen ja julkisen sektorin, palveluajattelusta ja liiketoiminnan kehittämisestä kiinnostuneille toimijoille. Tervetuloa!
Service goes Accessible 2013 is the second Aalto University accessibility symposium with workshops for faculty, staff and students. The two-day event will be on 10-11 January 2013 at Open Innovation House, Otaniemi campus. The main goal of the symposium is in co-design the accessibility of new campus in three main fields: The facilities like buildings, routes and passages, IT services and blended learning with open access. The symposium is for all Aalto community members to discuss and exchange ideas to improve and co-design our communication and interaction in education, research and services. The symposium is organised by Aalto University student, research, IT and Facility services.
Date & time: January 10-11, 2013
Place: Open Innovation House, Otaniemi, Espoo, Finland
The keynote on Thursday will be presented by Rob Waller:
Enrol at https://www.webropolsurveys.com/S/A11AD83B70D03AF3.par if you are interested to boost ourcommunication and include all members of Aalto community in our daily activities.
Do you need to make videos related to your work or studies? Have Abode Premiere on your computer but haven’t had the time to learn to use it?
What: one day crash course to video editing on Adobe Premiere
Where: Aalto Media Factory auditorium
When: TUE 18th December 9:00-15:00
The “crash course to video editing” gets you familiar with the very basics of video editing with Adobe Premiere program in just one day. Take with you your own laptop which has the Adobe Premiere software installed or borrow a laptop from us. During the course we learn by doing so bring your own video material with you as well! The course will be held in English.
The workshop will be held by Anna Berg from Media Factory AV services who also has a BA in film editing.
Register to the course through this form: http://bit.ly/RYUtW1 There are max 4 places for people that want to borrow a laptop and 10 places total. You will get a confirmation email about your registration from Anna (anna.berg[at]aalto.fi).
Welcome to hear the latest themes on implementing service strategies from both the researcher and B2B practitioners viewpoint! The seminar is organized as part of the research project ISMO, "Integrating Service Management and Operations Perspectives in B2B Services" (http://www.lrg.aalto.fi/?q=content/project-15).
The seminar is targeted for those who develop services in organisations, for experts and researchers. The seminar is held entirely in English. The seminar is free f charge, but registration is required. Please register here by 14.11.2012: http://bit.aalto.fi/en/current/events/ismo2/
Date & time: Tuesday 20.11.2012 at 12:00-16:00
Place: Espoo, TUAS House, Otaniementie 17, Lecture Hall TU2
Designing Performance Measurement Systems for Complex Services
Andy Neely, University of Cambridge
Cost management and implications of modularity
Petri Suomala, Tampere University of Technology
Managing profitability at Fujitsu Services: the service hierarchy map
Mika Hyppönen, Fujitsu Services Oy
Effective personnel integration in outsourcing-based service business
Saara Brax, Aalto University, School of Science
Becoming solutions provider in the capital goods industry: the case of Océ
Filippo Visintin, University of Florence
Industry changing maintenance approach for telecoms - key learnings about new service introductions
Marko Lepola, Nokia Siemens Networks
For program details, please visit: http://bit.aalto.fi/en/current/events/ismo2/
The doctoral dissertation of Anna Salonen, M.Sc. (Econ.), Essays on globalization and evolving competitive strategies of Finnish MNEs: Transitioning from products to services and solutions in the subject area of international business will be examined at the Aalto University School of Economics on Friday, 2 November.
Professor, PhD Kazuhiro Asakawa from Keio University and Professori, PhD Peter W. Liesch from University of Queensland will act as opponents, and Professor Elizabeth L. Rose as custos.
Date & time: 02.11.2012 at 12:00 - 14:00
Location: Runeberginkatu 22-24, 00100, Helsinki, FI
The Finnish Service Alliance is a national-level forum for service scholars and service professionals to share research contributions, experiences, and best practices and to discuss about the opportunities and challenges within the service field. The initiators include Aalto University, VTT Technical Research Centre of Finland, and Hanken School of Economics.
Aalto Service Factory takes an active role in the Finnish Service Alliance in its pursuance to promote the collaboration between service scholars and business professionals. Aalto Service Factory promotes the visibility of Aalto’s service research and education within the network. Aalto Service Factory also supports the creation of new relationships within the network. Such relationships can be helpful, for example, in building new project consortia.
The Finnish Service Alliance is open to everyone and thus all interested individuals and organizations are welcomed as members of the community. Aalto Service Factory represents Aalto’s researchers, educators and partners in the alliance, but all members of the ASF community are welcome to join the Finnish Service Alliance, too.
The first meeting of the Finnish Service Alliance will be held in October 2012. The date for the meeting is Oct 23, 2012. The meeting will take place in Hanasaari, Espoo.
The goal of the meeting is to elect a group of individuals to take the initiative to the next level. In addition by joining the meeting participants will have the opportunity to lay the path for the future of the Finnish Service Alliance.
Invitation with detailed program>>>
Link to registration>>>
Date & time: October 4, 2012 at 12-16:30
Place: Aalto University, TUAS-building, Otaniementie 17, Espoo
Keynote (in English) by professor Micael Dahlén, Stockholm School of Economics.
Title: The customer is dead! Long live the superhero!
Seminar web page (in Finnish): http://iris.aalto.fi/en/current/events/innopex_leaps/
Seminar programme (in Finnish): download>>>
More information »
Your future job is in a service company–are you ready?
The service sector counts for over 70% of the economy. Its continuing growth is built on services that require highly skilled service professionals – come and find out what you can do to become one! What skills do you need for a successful career in service? What can you study to acquire such skills at Aalto University?
Young Student —Go Services!
Date & time: Thursday 27.9.2012 16-19
Place: TUAS Building TU2, Otaniementie 17
More information »
Opening data archives for public use will fundamentally transform societies. We can already observe a number of new services and business models in many areas. The European Union sees the emergence of services based on the vast public data resources as one of the key drivers of innovation and growth. Open data-related initiatives open up a rich field of research that is still mostly unexplored.
Open Data in Business Research session will showcase contemporary research in this emerging field and address some of the greatest challenges in the area.
The day will bring together researchers interested in open data in business and build an international research community around open data. The Open Data in Business research stream will include keynotes, presentations, a panel and discussion about accepted abstracts.
Date & time: 20.9.2012 at 11:30 - 18:00
Place: Hämeentie 135 C, Aalto Media Lab, HACK Cinema 1
Link to the event page: http://okfestival.org/open-data-in-business-research-session/
The main conference: http://okfestival.org
Entrance: conference pass http://okfestival.org/early-bird-okfest-tickets/
Registration for the session here>>>
SIGCHI Finland ja Aalto Service Factory (ASF) järjestävät käytettävyyteen ja käyttökokemukseen liittymän tapahtuman maanantaina 10. syyskuuta 2012 klo 11.45–16.00 Helsingissä.
Tapahtuman pääesiintyjä on Nokian muotoilusta vastaava johtaja Marko Ahtisaari. Tarkka ohjelma ja muut esiintyjät selviävät myöhemmin, ja niistä tiedotetaan tulevia viikkoina lisää.
Tilaisuuden paikkana on Aalto-yliopiston Kauppakorkeakoulun juhlasali, Runeberginkatu 14-16. Helsinki. Tilaisuus pidetään suomeksi. Tilaisuus on avoin, mutta ilmoittautuminen vaaditaan 5.9.2012 mennessä. Ilmoittaudu tästä.
Heti varsinaisen tilaisuuden perään on lisäksi halukkaille tarjolla virvokkeita, keskustelua, verkostoitumista, demoesityksiä ynnä muuta kivaa ainakin kello 17:n hujakoille asti.
More information »
The service sector is becoming increasingly important in industrialized economies, as evidenced in the aggregated services contribution to GDP. This is creating new market opportunities as well as putting tremendous pressure on manufacturing firms to become more service oriented. It is imperative for organizations to sense these changing market conditions early and time their strategic shift. Many manufacturing companies that are preparing to undergo this transformation struggle to find the right way to do it effectively in a reasonable time period.
In this executive seminar, the speakers will present ideas for product to service/solution transformation, how to create service strategy by identifying target buyers and their needs, challenges faced during product to service transformation engagements. The Keynote speaker is Professor Juliana Hsuan from Copenhagen Business School, Denmark. The seminar is organized by the Aalto Service Factory and Wipro.
Join your peers for an engaging opportunity to share best practices and establish a vision for the future.
Date & Time: August 30, 2012, 13-16.15
Location: Aalto University School of Economics, Main Building, Runeberginkatu 14-16, Hall C-350 (Wihuri Foundation)
More information »
Date & time: 28.8. at 13.00-14.30
Venue: Helsinki University, Fabianinkatu 33 , room 10 (new side)
Jal Omotenashi Seminar
About JAL brand
1) What’s JAL brand?
JAL group core values (tradition, innovation, The Spirit of JAPAN)
2) About the Spirit of JAPAN
(What are “omotenashi “ and “shitsurae” in the tea ceremony?)
To be realized for JAL brand?
1) Training for non-JAPANESE CREW
(How should we tell them about the spirit of JAPAN)
2) Difficult to convey Japanese culture
3) Let’s practice how to properly bow
How make use of education?
1) Introduce letter
JAL Group core value experienced by customers
1) To understand the spirit of JAPAN?
2) Modestly) (consideration) (marvelous svc
End: Our message video during boarding
Master of Arts, Kirsikka Vaajakallio will defend her doctoral dissertation Friday August 24th at 12:00 at Aalto University School of Arts, Design and Architecture, lecture room 822, Hämeentie 135C, Helsinki. Professor Jacob Buur from the University of Southern Denmark will serve as the opponent.
Her topic: “Design games as a tool, a mindset and a structure”.
Kirsikka is part of the 'ENCORE' research group and Aalto Service Factory thematic group 'Service Design with and For Citizens'.
The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the leading service experts, including high-ranking executives and prominent academics from around the world.
The 21st Annual Frontiers in Service Conference, will be June 14-17, 2012 in the Washington D.C. area, hosted by the Robert H. Smith School of Business at the University of Maryland, College Park. The Frontiers in Service Conference, sponsored by INFORMS, the American Marketing Association and the University of Maryland’s Center for Excellence in Service, is the world’s leading annual conference on service research and management. It attracts prominent thought leaders and industry experts from around the world to share cutting-edge knowledge and best practices on how to improve service quality, enhance service productivity, and foster service innovation.
This year’s conference will highlight the latest thinking in service research. Of particular interest is research that combines aspects of technology, social science, and business.
More information: http://www.rhsmith.umd.edu/frontiersconference/
Welcome to a workshop aimed at industrial services and solutions researchers. The goal is to provide an informal gathering to present on‐going research activities, network and share ideas for future research.
Topics of the workshop include
• Innovations in industrial services
• Future trends
• Co‐creation in service development
Date & time: June 7, 2012 9:30-17
Place: Aalto University, Design Factory
Fill out the registration form by 25.5.2012.
The workshop is free of charge. The number of seats is limited to 50.
Dr. Minna-Kaarina Forssén
The event is arranged by the FutIS research program at Aalto University School of Science and VTT.
The next SERVSIG International Service Research Conference will be held on June 7-9, 2012 in Helsinki, Finland, the World Design Capital of 2012. The conference will be hosted by the CERS Centre for Relationship Marketing and Service Management at Hanken School of Economics.
SERVSIG is the name given to the American Marketing Association's Services Marketing Special Interest Group. The SERVSIG International Research Conference is held in a different country every two years.
Date: June 7-9, 2012
Place: Hanken School of Economics, Helsinki, Finland
Registration is now open. Register to the conference here.
More information »
You are cordially invited to The Service Day held in Dipoli Congress Center, Espoo. The event is organized in collaboration between Aalto Service Factory, Hanken and VTT. The program features interesting talks and discussions on the world of services with the leading service scholars. As a part of the day, there will be an Industrial Services –session.
The whole seminar is free of charge and open for everyone interested in the themes.
The speakers include: Christian Grönroos, Ezio Mantzini, Stephen Vargo, Göran Roos, Jim Spohrer and many others.
Organizers: ASF, Hanken & VTT
Date & time: May 29, 2012 9-17
Venue: Dipoli, Espoo, Finland
Detailed program and more information>>>