Current Events

June 9-12, 2015. Naples Forum on Service,

In coherence with the spirit of the event held in Capri in June 2009 and June 2011, and in Ischia, June 2013, during which every participant was actor of a co-creating forum where everyone had a key role in the shared value experience, this Forum web page is designed for its users.

The purpose is to overcome geographical constraints of our cultural research environment, to let discussions flow free of any formal, logistic and cultural barrier. The forum is on Service, and topics such as S-D logic, Viable Systems Approach, Service Science, Many-to-Many marketing and other intriguing issues will be addressed in search of common research paths and advances.

More information>>>

Date & Time: June 9-12, 2015.
Place: Centro Congressi Federico II, Via Partenope 36, Naples
June 11-13, 2015. The 10th Annual Meeting of the Service Management and Science Forum,

Co-creating the Customer Service Experience with High Tech and High Touch

The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on service delivery processes and the service systems that support them. The conference has attracted a number of established researchers across operations, marketing, information technology, design, engineering, and human resource management from domestic and international higher education institutions and businesses.

In today’s highly competitive environment, there is a growing emphasis to providing customers with a truly memorable experience as a way to increase both customer satisfaction and long term customer loyalty. The customer service experience resulting from the interaction with the service provider requires a combination of high tech and high touch, which depends on the type of service being provided and therefore is generally heterogeneous by its nature. For instance, experience at Disneyland theme park is largely different from experience at Apple or Microsoft stores. Technology and service design have pushed customer experience management towards a new era.

Stay tuned for more information>>>

Date & Time: June 11-13, 2015.
Place: Bentley University, Waltham, MA, USA
June 18-21, 2015. 14th International Research Symposium on Service Excellence in Management (QUIS14),

The QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services. The pursuit of service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their field. Benchmarking one`s own approaches against other organizations best practices and gaining insights from their experiences are powerful means for enhancing results.

The objectives of QUIS’ unique high-level sharing and networking events are to:

• Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
• Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
• Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.
• Provide a forum for intensive global dialogues between researchers and executives and to offer guidance for future academic study and business practice within service research

More information>>>

Date & Time: June 18-21, 2015.
Place: CEIBS Campus, 699# Hong Feng Rd, Pudong, Shanghai, China (Further information>>>)
June 26-July 1, 2015. 22nd EurOMA Conference: Operations Management for Sustainable Competitiveness,

Besides its well-known strength in financial management, the high need for innovations in the field of Operations Management is one of the main driving forces of the Swiss economy. One of the reasons for this pressure on innovations is the extremely high labour costs as compared to other neighbouring countries, in combination with high exchange rate uncertainties. Operations Management is therefore indispensable to remain competitive. It seems of high interest for the Operations Management research community and the service and manufacturing industry to host the EurOMA 2015 in Neuchâtel, the heart of the watch industry in Switzerland.

The theme of the EurOMA 2015 conference is “Operations Management for sustainable competitiveness”. This topic addresses the changing requirements during crises and economic recovery; research should explore, in particular, in which way Operations Management for products and services may tackle economic, environmental and social performance objectives while keeping businesses financially sound. Against the background of these comprehensive performance dimensions, Operations Management indispensably needs to generate innovations in order to remain competitive. Based on the tradition of the EurOMA conferences we seek a balance between academia and practice, manufacturing and service aspects, public sector and private sector, etc. Papers on all topics related to research, practice, and teaching of Operations Management are invited.

More information>>>

Date & Time: June 26 - July 1, 2015.
Place: University of Neuchâtel, Neuchâtel, Switzerland
July 6-10, 2015. 7th EurOMA Summer School,

7th EurOMA Summer School in School of Economics and Management will be held at Catholic University of Portugal in July 2015. The main objectives of the school are:

- To develop a common knowledge base on Operations Management in the Digital Economy within the community of PhD students in Operations Management
- To help PhD students and junior researchers in defining relevant research topics and understanding the complex and relevant links with other research streams in Operations Management in the Digital Economy
- To foster the development of a network of young researchers in the field of Operations Management which could become a forum for exchanging ideas and build research collaboration.

More information>>>

Date & Time: July 6-10, 2015.
Place: Catholic University of Portugal, Rua Diogo de Botelho 1327, Porto, Portugal
July 7-9, 2015. The 3rd international conference on Serviceology (ICServ 2015),

Engineering and Management of Smart Service Systems - Cultural factors in customer engagement

The 3rd international conference on Serviceology (ICServ 2015) will be held for July 7 - 9, 2015 in San Jose, CA, USA. It is the first meeting held outside of Japan. The main goal of this conference is to provide opportunities for researchers from academia and industry to share the latest technologies, methodologies, and case studies toward co-creation of services in a sustainable society.ICServ 2015 will run just before Frontiers in Service, the pioneer conference in management of service, which will be held July 9 - 12 at the same venue.

More information>>>

Date & Time: July 7-9, 2015.
Place: Marriott Hotel, San Jose, CA, USA
July 8-9, 2015. 22nd Annual SERVSIG Doctoral Consortium,

The Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to announce the 22nd Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be held at San Jose, California.

The consortium will begin with a welcome reception on Wednesday, July 8th, 2015 and will continue with full day sessions on Thursday, July 9th, 2015. The consortium is designed to help doctoral students and new faculty succeed in their careers. By promoting an intimate and collegial atmosphere, the consortium provides a wonderful opportunity for participants to interact with the field’s leading service scholars and also get feedback from them on research.

More information>>>

Date & Time: July 8-9, 2015. Place: Marriott Hotel, San Jose, CA, USA
July 9-12, 2015. The 24th Annual Frontiers in Service Conference,

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35-40 countries or more from around the world. The conference draws a lively mix of both academics and practitioners, from a variety of backgrounds and functional disciplines.

The conference is sponsored annually by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted and sponsored by various organizations worldwide.

The conference is held outside the United States every third year (in recent years the conference has been held in Taiwan, Sweden, Australia and the Netherlands).

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world's leading service experts, including high-ranking executives and prominent academics.

More information>>>

Date & Time: July 9-12, 2015
Place: Marriott Hotel, San Jose, CA, USA
September 8-9, 2015. RESER 2015 Doctoral Colloquium,

The RESER 2015 Doctoral Colloquium will take place on September 8-9, 2015 just before the RESER 2015 conference at Roskilde University in Denmark. The colloquium is organized for doctoral students at all stages of their dissertation project.

This colloquium offers an opportunity for PhD candidates to develop their ongoing doctoral research related to services. In the colloquium, doctoral students will receive feedback, guidance, and support for their dissertation projects in a collaborative, open and friendly atmosphere. In addition, the event will put doctoral students in touch with other students conducting dissertations in the broad area of service research.

More information>>>

Date & Time: September 8-9, 2015.
Place: Roskilde University, Roskilde, Denmark
September 10-12, 2015. RESER 2015 Conference,

Service development and innovation for prosperity and human well-being in the 21st century

The importance of knowledge intensive services for growth, economic development as well as human well-being is widely recognised. Also manual services continue to constitute an important aspect of modern societies, for example in the case of many public welfare systems services, tourism and certain facilities management services. Both manual and knowledge intensive services continuously develop and innovate to introduce new or improved service products, increase productivity and improve quality for customers as well as the public's well-being. Development and innovativeness of knowledge intensive and manual services are crucial for meeting society's present problems of employment, sustainability, work integration, ageing and climate change as well as wider economic challenges. The RESER2015 conference will therefore focus on development and innovation in the different service sectors and their impact on prosperity and human well-being considering the present public and market economic challenges.

This conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can be based on literature reviews, conceptual and empirical studies using qualitative, quantitative and mixed methods.

More information>>>

Date & Time: September 10-12, 2015
Place: Eigtveds Pakhus, Copenhagen, Denmark

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Aalto University Service Factory

Virpi Kristiina Tuunainen
Director
+358 50 589 7541
virpi.tuunainen(at)aalto.fi

Jussi Nykänen
Coordinator
+358 50 371 3485
jussi.nykanen(at)aalto.fi

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430
minna-kaarina.forssen(at)aalto.fi

Esko Penttinen
Research Manager
+358 40 575 4520
esko.penttinen(at)aalto.fi

Mikko Heiskala
Education Manager
+358 50 387 8152
mikko.heiskala(at)aalto.fi