Current Events

April 9-10, 2015. Real-Time Economy: Innovations for Europe Conference,

Real-Time Economy (RTE) Innovations for Europe is a two-day conference probing into the future of financial processes. The overriding theme for the conference is the need to improve the existing infrastructures and innovative new ecosystems in the financial administration area. The event presents the latest developments in the areas of real-time accounting, XBRL-based government reporting, COREP-reporting, e-identification, mobile financial services, and innovative services for the banking sector. The event is organized into nine roundtable sessions in three tracks: XBRL, Public Sector Services and Real-Time Accounting.

More information>>>

Date & Time: April 9-10, 2015.
Place: Aalto University School of Business, Chydenia building (Runeberginkatu 22-24, Helsinki)
April 14, 2015. Researchers' Breakfast @ Design Factory,

Aalto Media Factory launched the Researchers’ Breakfast in 2012 in order to help the Aalto researchers (both tenure and visitors) and professors to network with each other within Aalto. We wanted to offer a chance to meet old colleagues and get to know new ones at a relaxed breakfast event. The breakfast is served (fruits, sandwich, coffee and tea) between 8:30-10:30. Now the Researchers’ Breakfast has moved on the road and it is organized in collaboration with Research Institute, Research support services and International Relations as well as Media Factory, Design Factory, Service Factory and Health Factory.
More information>>>

Presentations:

Q&A WITH THE VICE DEAN OF RESEARCH
Teemu Leinonen
School of Arts, Design and Architecture

VISUAL NARRATIVE
Zach Dodson
Department of Media
School of Arts, Design and Architecture

Tua Björklund
Aalto University Design Factory

More information about the presentations>>>

Date & Time: April 14, 2015. 8:30-10:30
Place: Aalto Design Factory (Betonimiehenkuja 5C, Espoo)
April 22, 2015. Guest Lecture: A Framework for Sustainable CIO Leadership Practice by Prof. Eng Chew,

On April 22 at Lecture Hall T3 in T-Building starting at 10:15 AM Eng Chew, Professor of Business and IT Strategy at the University of Technology, Sydney (UTS) and a part-time industry advisor, will give a guest lecture under the title: A Framework for Sustainable CIO Leadership Practice.

Enterprise Chief Information Officer (CIO) leadership role is constantly evolving due to the dynamically changing business and technological environments. Business environment is increasingly being digitized by the so-called SMAC (social, mobile, analytics, and cloud) technologies. Consequently, enabled by these technologies, organizations are becoming more networked, modular and collaborative operating in an ecosystem context. Such ecosystem-like networked organizational model will be adaptable to change, in response to or in driving the market and customer changes. The networked organization will expand or contract seeking continuous value creation, through M&A or collaborative partnership, in accordance with prevailing competitive strategies and corresponding business model changes. How will CIO leadership practice adapt and continuously contribute to sustainable value creation in the face of these dynamic, at times volatile, changes in the 21st Century?

In this talk, based on prior research, a three-tier framework is proposed and the framework represents a possible sustainable leadership model for the evolving CIO role. Empirically, this framework was found to reflect the staged evolution of CIO role in China’s current rapidly evolving business landscape. The talk will conclude with a discussion on managerial and theoretical implications for practitioners and researchers, respectively.

Date & Time: April 22, 2015. 10:15-12:00
Place: Lecture Hall T3, T-Building, Otaniemi (Konemiehentie 2, Espoo)
April 23, 2015. Aalto in the Game,

Event for current and future game industry talents

Aalto in the Game is a recruiting event for students, alumni and young experts fascinated by the game industry. At the event we have some of the most exciting employers of the industry who are looking for new talents in the various fields of game design, programming, graphic design as well as marketing and business.

In the beginning of the event you will have the opportunity to learn more about the hottest ongoing projects and cases in the industry at Urban Mill (address Betonimiehenkuja 3 E) in the Aalto in the Game Seminar. After the Aalto in the Game Seminar, the event continues at Aalto Design Factory (Betonimiehenkuja 5 C). There you'll be meeting the top employers and organizations of the game industry ready to talk with you about your future career opportunities. We will also show some game demos from aalto Univeristy students and recently graduated.

More information>>>

Date & Time: April 23, 2015.
Place: Aalto Design Factory and Urban Mill (Betonimiehenkuja 5, Espoo)
May 12, 2015. Researchers' Breakfast @ Service Factory,

Aalto Media Factory launched the Researchers’ Breakfast in 2012 in order to help the Aalto researchers (both tenure and visitors) and professors to network with each other within Aalto. We wanted to offer a chance to meet old colleagues and get to know new ones at a relaxed breakfast event. The breakfast is served (fruits, sandwich, coffee and tea) between 8:30-10:30. Now the Researchers’ Breakfast has moved on the road and it is organized in collaboration with Research Institute, Research support services and International Relations as well as Media Factory, Design Factory, Service Factory and Health Factory.
More information>>>

Presentations:

TBA

More information about the presentations>>>

Date & Time: May 12, 2015. 8:30-10:30
Place: Aalto Service Factory (Runeberginkatu 14-16, Helsinki)
May 18-19, 2015. The Spring Servitization Conference 2015 at Aston Business School, UK,

Servitization continues to grow substantially. Whether driven by concerns over competitors from low cost economies, environmental and economic sustainability, demands for market growth or the potential to exploit new Information and Communication Technologies, more and more manufacturers are innovating their business models to include greater revenue generation around services.

The Spring Servitization Conference is dedicated to this phenomenon, and brings together the world’s leading researchers and practitioners to debate the theory and practice of Servitization.

This year the conference will feature:

- Keynotes from senior executives at leading manufacturers.
- Medley of poster presentations from SMEs adopting advanced services
- Double blind refereeing of papers and publication in proceedings
- Discounted joining fee for joint industry-academic presentations

More information>>>

Date & Time: May 18-19, 2015.
Place: Aston Business School, Birmingham, UK (Further information>>>)
May 26-27, 2015. The 1st Service Systems Forum on Service Research in the Personal Data Economy (SSF2015),

University of Warwick in Venice, Italy (Palazzo Pesaro-Papafava)

The personal data economy consists of individuals, public and private institutions increasingly connected in an ecosystem that shares and uses personal data for commercial and societal benefits. The service research community is a multidisciplinary academic community from the sciences, humanities and social sciences that has grown over the past 50 years. It is the community that we believe will have much to contribute to the knowledge required in a personal data economy. The Service Systems Forum will be a meeting place for the academic service community to discuss what their knowledge bases can contribute to the personal data economy and to set up a research agenda for further enquiry.

The 1st Service Systems Forum (SSF 2015) will be held on May 26-27 at the University of Warwick’s location in Venice, Italy. It will be partly funded by the Hub-of-All-Things (HAT) program and supports its aims. The main goal of the conference is to provide opportunities for service researchers from academia and industry to share the latest technologies, methodologies and case studies on topics related to the personal data economy. There will also be a half-day session with key practitioners to discuss integration of knowledge to inform practice. (See proposed agenda (PDF))

SSF2015 will precede the Competitive Advantage in the Digital Economy (CADE) Vacation School 2015 for PhD students and postdoctoral researchers, which will be held at the same venue on May 28-30. (For more details, visit the Vacation School webpages)

Date & Time: May 26-27, 2015.
Place: Palazzo Pesaro Papafava (Calle de la Racheta, Venice, Italy)
June 9-12, 2015. Naples Forum on Service,

In coherence with the spirit of the event held in Capri in June 2009 and June 2011, and in Ischia, June 2013, during which every participant was actor of a co-creating forum where everyone had a key role in the shared value experience, this Forum web page is designed for its users.

The purpose is to overcome geographical constraints of our cultural research environment, to let discussions flow free of any formal, logistic and cultural barrier. The forum is on Service, and topics such as S-D logic, Viable Systems Approach, Service Science, Many-to-Many marketing and other intriguing issues will be addressed in search of common research paths and advances.

More information>>>

Date & Time: June 9-12, 2015.
Place: Centro Congressi Federico II, Via Partenope 36, Naples
June 11-13, 2015. The 10th Annual Meeting of the Service Management and Science Forum,

Co-creating the Customer Service Experience with High Tech and High Touch

The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on service delivery processes and the service systems that support them. The conference has attracted a number of established researchers across operations, marketing, information technology, design, engineering, and human resource management from domestic and international higher education institutions and businesses.

In today’s highly competitive environment, there is a growing emphasis to providing customers with a truly memorable experience as a way to increase both customer satisfaction and long term customer loyalty. The customer service experience resulting from the interaction with the service provider requires a combination of high tech and high touch, which depends on the type of service being provided and therefore is generally heterogeneous by its nature. For instance, experience at Disneyland theme park is largely different from experience at Apple or Microsoft stores. Technology and service design have pushed customer experience management towards a new era.

Stay tuned for more information>>>

Date & Time: June 11-13, 2015.
Place: Bentley University, Waltham, MA, USA
June 18-21, 2015. 14th International Research Symposium on Service Excellence in Management (QUIS14),

The QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services. The pursuit of service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their field. Benchmarking one`s own approaches against other organizations best practices and gaining insights from their experiences are powerful means for enhancing results.

The objectives of QUIS’ unique high-level sharing and networking events are to:

• Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
• Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
• Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.
• Provide a forum for intensive global dialogues between researchers and executives and to offer guidance for future academic study and business practice within service research

More information>>>

Date & Time: June 18-21, 2015.
Place: CEIBS Campus, 699# Hong Feng Rd, Pudong, Shanghai, China (Further information>>>)

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Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

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Aalto University Service Factory

Virpi Kristiina Tuunainen
Director
+358 50 589 7541
virpi.tuunainen(at)aalto.fi

Jussi Nykänen
Coordinator
+358 50 371 3485
jussi.nykanen(at)aalto.fi

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430
minna-kaarina.forssen(at)aalto.fi

Esko Penttinen
Research Manager
+358 40 575 4520
esko.penttinen(at)aalto.fi

Mikko Heiskala
Education Manager
+358 50 387 8152
mikko.heiskala(at)aalto.fi