Current Events

September 3, 2015. Service Design National Conference in Helsinki,

The event will be held in Finnish under the title "Muotoile tai mukaudu: Palvelumuotoilun seminaari tulevaisuuden tekijöille"

Come to listen how to manage customer experience and design your services to become effective, appealing and profitable in the future. The discussion will involve among others advisor Mikko-Pekka Hanski, brand strategy consultant, academic and author Kamil Michlewski, futurologist Tarja Meristö, senior service designer Alex Nisbett and senior business designer, CEO Jaakko Wäänänen.

More information and registration>>> (In Finnish)

Date & Time: September 3, 2015. 8.30 - 16.00
Place: Maxine, Kamppi Commercial Center (Urho Kekkosen katu 1 00100 Helsinki)
September 8-9, 2015. RESER 2015 Doctoral Colloquium,

The RESER 2015 Doctoral Colloquium will take place on September 8-9, 2015 just before the RESER 2015 conference at Roskilde University in Denmark. The colloquium is organized for doctoral students at all stages of their dissertation project.

This colloquium offers an opportunity for PhD candidates to develop their ongoing doctoral research related to services. In the colloquium, doctoral students will receive feedback, guidance, and support for their dissertation projects in a collaborative, open and friendly atmosphere. In addition, the event will put doctoral students in touch with other students conducting dissertations in the broad area of service research.

More information>>>

Date & Time: September 8-9, 2015.
Place: Roskilde University, Roskilde, Denmark
September 8, 2015. Luottamuksen rakentaminen palveluorganisaatiossa - keskeinen menestystekijä?,

The Small Business Center of Aalto University School of Business organizes a professional training event regarding role and influence of trust in service organizations in the city of Kuopio on September 8. Aalto Service Factory Business Collaboration Manager Minna-Kaarina Forssén will be the guest speaker of the event. The event is free of charge for everybody interested, but it will be also held only in Finnish. Registration is required by September 4.

More information and registration>>> (In Finnish)

Date and Time: September 8, 2015. 8:30 am - 10:00 am
Place: Hall B-2019, Technopolis (Microkatu 1, Kuopio)
September 10-12, 2015. RESER 2015 Conference,

Service development and innovation for prosperity and human well-being in the 21st century

The importance of knowledge intensive services for growth, economic development as well as human well-being is widely recognised. Also manual services continue to constitute an important aspect of modern societies, for example in the case of many public welfare systems services, tourism and certain facilities management services. Both manual and knowledge intensive services continuously develop and innovate to introduce new or improved service products, increase productivity and improve quality for customers as well as the public's well-being. Development and innovativeness of knowledge intensive and manual services are crucial for meeting society's present problems of employment, sustainability, work integration, ageing and climate change as well as wider economic challenges. The RESER2015 conference will therefore focus on development and innovation in the different service sectors and their impact on prosperity and human well-being considering the present public and market economic challenges.

This conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can be based on literature reviews, conceptual and empirical studies using qualitative, quantitative and mixed methods.

More information>>>

Date & Time: September 10-12, 2015
Place: Eigtveds Pakhus, Copenhagen, Denmark
September 15, 2015. FallUp - Student Entrepreneurship Event,

AaltoES (Aalto Entrepreneur Society) organizes a student entrepreneurship event that gather together start-ups and young entrepreneurs share their stories and learn from each other in mid-September at Musiikkitalo and Teurastamo in Helsinki. The event is an excellent opportunity to get know better emerging domestic service start-ups.

During the evening the event will host speeches from organizations supporting the start-up scene in Finland such as Startup Sauna, Slush, Startup Life and AaltoES. Furthermore, young entrepreneurs from Cuckoo Workout, Freese Coffee, Ambronite and FaceForce will share stories about their day-to-day operations. Moreover, a keynote speech is given by CEO and co-founder, Ilkka Paananen, about his start-up that has made it big time: Supercell.

More information and registration>>> (In Finnish)

Date and Time: September 15, 2015. Starting at 17:00
Place: The event will start at Musiikkitalo (Mannerheimintie 13 A, Helsinki) and after free-of-charge transportation end at Teurastamo (Työpajankatu 2, Helsinki)
September 24, 2015. Does Money Lead (to) Research?,

What does the future of research funding look like? Has the share of external funding grown too large? Does funding influence research trends? How is funding visible in everyday research work?


Opening remarks
Tuula Teeri, President of Aalto University

Principles and aims of government financing
Riitta Maijala, Director, Division for Science Policy, Ministry of Education and Culture

Key challenges of research funding at the moment
Heikki Mannila, President, Academy of Finland

Role of Tekes in research funding
Ilona Lundström, Executive Director (Large companies and public organisations), Tekes

Impact of Aalto's funding on research activities
Tuija Pulkkinen, Vice President (Research and Innovation), Aalto University

Everyday research work at Aalto University
Jyrki Wallenius, Professor, Aalto University


The event is open for everyone interested in the subject. Registration by 18 September 2015 at

Date & Time: Thursday September 24, 2015. 14:00 - 16:00.
Place: The Stage meeting room, Design Factory (Betonimiehenkuja 5 C, 02150 Espoo)
September 28-29, 2015. 24th Annual Service Quality Conference,


Service quality can be difficult to define and measure because of the many factors it includes. With a better understanding of service quality standards you can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

In 2015, the ASQ Service Quality Division will once again assemble the industry’s leading experts to provide engaging discussions, knowledge, and successes around service quality standards.

More information>>>

Date & Time: September 28-29, 2015.
Place: Rosen Plaza Hotel (9700 International Drive, Orlando, FL 32819)
October 1-7, 2015. Cambridge Service Week 2015,

Creating Value Through Customer Services

Cambridge Service Week 2015 will be held from 1-7 October 2015. It will be a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Diary dates are below. More details on the events will follow shortly.

Diary Dates:

- Academic Conference - 1-2 October 2015
- Industry Events - 5-7 October 2015
- Industry Day Conference - 6 October 2015
- Partners Day - 7 October 2015

Date & Time: October 1-7, 2015.
Place: University of Cambridge, Cambridge, UK
October 29 - November 1, 2015. 2015 IEEE International Conference on Big Data (IEEE BigData 2015),

In recent years, “Big Data” has become a new ubiquitous term. Big Data is transforming science, engineering, medicine, healthcare, finance, business, and ultimately society itself. The IEEE Big Data has established itself as the top tier research conference in Big Data. The first conference IEEE Big Data 2013 was held in Santa Clara , CA from Oct 6-9, 2013 with more than 400 registered participants from 40 countries. The IEEE Big Data 2014 was held in Washington DC, Oct 27-30, 2014 with more than 600 registered participants from 45 countries. The 2015 IEEE International Conference on Big Data (IEEE BigData 2015) will continue the success of the previous IEEE BigData conferences. It will provide a leading forum for disseminating the latest research in Big Data Research, Development, and Applications.

We solicit high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges.

More information>>>

Date & Time: October 29 - November 1, 2015.
Place: Santa Clara, CA, USA
November 16-17, 2015. The Service Experience Conference 2015,

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them.

More information>>>

Date & Time: November 16-17, 2015.
Place: Mission Bay Conference Center (1675 Owens Street, San Francisco, CA 94158)

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Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Manager
+358 50 387 8152