Current Events

July 6-10, 2015. 7th EurOMA Summer School,

7th EurOMA Summer School in School of Economics and Management will be held at Catholic University of Portugal in July 2015. The main objectives of the school are:

- To develop a common knowledge base on Operations Management in the Digital Economy within the community of PhD students in Operations Management
- To help PhD students and junior researchers in defining relevant research topics and understanding the complex and relevant links with other research streams in Operations Management in the Digital Economy
- To foster the development of a network of young researchers in the field of Operations Management which could become a forum for exchanging ideas and build research collaboration.

More information>>>

Date & Time: July 6-10, 2015.
Place: Catholic University of Portugal, Rua Diogo de Botelho 1327, Porto, Portugal
July 7-9, 2015. The 3rd international conference on Serviceology (ICServ 2015),

Engineering and Management of Smart Service Systems - Cultural factors in customer engagement

The 3rd international conference on Serviceology (ICServ 2015) will be held for July 7 - 9, 2015 in San Jose, CA, USA. It is the first meeting held outside of Japan. The main goal of this conference is to provide opportunities for researchers from academia and industry to share the latest technologies, methodologies, and case studies toward co-creation of services in a sustainable society.ICServ 2015 will run just before Frontiers in Service, the pioneer conference in management of service, which will be held July 9 - 12 at the same venue.

More information>>>

Date & Time: July 7-9, 2015.
Place: Marriott Hotel, San Jose, CA, USA
July 8-9, 2015. 22nd Annual SERVSIG Doctoral Consortium,

The Services Special Interest Group (SERVSIG) of the American Marketing Association (AMA) is pleased to announce the 22nd Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, to be held at San Jose, California.

The consortium will begin with a welcome reception on Wednesday, July 8th, 2015 and will continue with full day sessions on Thursday, July 9th, 2015. The consortium is designed to help doctoral students and new faculty succeed in their careers. By promoting an intimate and collegial atmosphere, the consortium provides a wonderful opportunity for participants to interact with the field’s leading service scholars and also get feedback from them on research.

More information>>>

Date & Time: July 8-9, 2015. Place: Marriott Hotel, San Jose, CA, USA
July 9-12, 2015. The 24th Annual Frontiers in Service Conference,

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35-40 countries or more from around the world. The conference draws a lively mix of both academics and practitioners, from a variety of backgrounds and functional disciplines.

The conference is sponsored annually by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted and sponsored by various organizations worldwide.

The conference is held outside the United States every third year (in recent years the conference has been held in Taiwan, Sweden, Australia and the Netherlands).

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world's leading service experts, including high-ranking executives and prominent academics.

More information>>>

Date & Time: July 9-12, 2015
Place: Marriott Hotel, San Jose, CA, USA
September 8-9, 2015. RESER 2015 Doctoral Colloquium,

The RESER 2015 Doctoral Colloquium will take place on September 8-9, 2015 just before the RESER 2015 conference at Roskilde University in Denmark. The colloquium is organized for doctoral students at all stages of their dissertation project.

This colloquium offers an opportunity for PhD candidates to develop their ongoing doctoral research related to services. In the colloquium, doctoral students will receive feedback, guidance, and support for their dissertation projects in a collaborative, open and friendly atmosphere. In addition, the event will put doctoral students in touch with other students conducting dissertations in the broad area of service research.

More information>>>

Date & Time: September 8-9, 2015.
Place: Roskilde University, Roskilde, Denmark
September 10-12, 2015. RESER 2015 Conference,

Service development and innovation for prosperity and human well-being in the 21st century

The importance of knowledge intensive services for growth, economic development as well as human well-being is widely recognised. Also manual services continue to constitute an important aspect of modern societies, for example in the case of many public welfare systems services, tourism and certain facilities management services. Both manual and knowledge intensive services continuously develop and innovate to introduce new or improved service products, increase productivity and improve quality for customers as well as the public's well-being. Development and innovativeness of knowledge intensive and manual services are crucial for meeting society's present problems of employment, sustainability, work integration, ageing and climate change as well as wider economic challenges. The RESER2015 conference will therefore focus on development and innovation in the different service sectors and their impact on prosperity and human well-being considering the present public and market economic challenges.

This conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can be based on literature reviews, conceptual and empirical studies using qualitative, quantitative and mixed methods.

More information>>>

Date & Time: September 10-12, 2015
Place: Eigtveds Pakhus, Copenhagen, Denmark
September 28-29, 2015. 24th Annual Service Quality Conference,


Service quality can be difficult to define and measure because of the many factors it includes. With a better understanding of service quality standards you can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

In 2015, the ASQ Service Quality Division will once again assemble the industry’s leading experts to provide engaging discussions, knowledge, and successes around service quality standards.

More information>>>

Date & Time: September 28-29, 2015.
Place: Rosen Plaza Hotel (9700 International Drive, Orlando, FL 32819)
October 1-7, 2015. Cambridge Service Week 2015,

Creating Value Through Customer Services

Cambridge Service Week 2015 will be held from 1-7 October 2015. It will be a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Diary dates are below. More details on the events will follow shortly.

Diary Dates:

- Academic Conference - 1-2 October 2015
- Industry Events - 5-7 October 2015
- Industry Day Conference - 6 October 2015
- Partners Day - 7 October 2015

Date & Time: October 1-7, 2015.
Place: University of Cambridge, Cambridge, UK
October 29 - November 1, 2015. 2015 IEEE International Conference on Big Data (IEEE BigData 2015),

In recent years, “Big Data” has become a new ubiquitous term. Big Data is transforming science, engineering, medicine, healthcare, finance, business, and ultimately society itself. The IEEE Big Data has established itself as the top tier research conference in Big Data. The first conference IEEE Big Data 2013 was held in Santa Clara , CA from Oct 6-9, 2013 with more than 400 registered participants from 40 countries. The IEEE Big Data 2014 was held in Washington DC, Oct 27-30, 2014 with more than 600 registered participants from 45 countries. The 2015 IEEE International Conference on Big Data (IEEE BigData 2015) will continue the success of the previous IEEE BigData conferences. It will provide a leading forum for disseminating the latest research in Big Data Research, Development, and Applications.

We solicit high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges.

More information>>>

Date & Time: October 29 - November 1, 2015.
Place: Santa Clara, CA, USA
November 16-17, 2015. The Service Experience Conference 2015,

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them.

More information>>>

Date & Time: November 16-17, 2015.
Place: Mission Bay Conference Center (1675 Owens Street, San Francisco, CA 94158)

Want to post an event to the Aalto Service Factory website? Please use this form

Read more about Aalto University and its factories:
– Aalto University

– Media Factory

– Design Factory

– Health Factory


Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Manager
+358 50 387 8152