Current Events

September 8-9, 2015. RESER 2015 Doctoral Colloquium,

The RESER 2015 Doctoral Colloquium will take place on September 8-9, 2015 just before the RESER 2015 conference at Roskilde University in Denmark. The colloquium is organized for doctoral students at all stages of their dissertation project.

This colloquium offers an opportunity for PhD candidates to develop their ongoing doctoral research related to services. In the colloquium, doctoral students will receive feedback, guidance, and support for their dissertation projects in a collaborative, open and friendly atmosphere. In addition, the event will put doctoral students in touch with other students conducting dissertations in the broad area of service research.

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Date & Time: September 8-9, 2015.
Place: Roskilde University, Roskilde, Denmark
September 10-12, 2015. RESER 2015 Conference,

Service development and innovation for prosperity and human well-being in the 21st century

The importance of knowledge intensive services for growth, economic development as well as human well-being is widely recognised. Also manual services continue to constitute an important aspect of modern societies, for example in the case of many public welfare systems services, tourism and certain facilities management services. Both manual and knowledge intensive services continuously develop and innovate to introduce new or improved service products, increase productivity and improve quality for customers as well as the public's well-being. Development and innovativeness of knowledge intensive and manual services are crucial for meeting society's present problems of employment, sustainability, work integration, ageing and climate change as well as wider economic challenges. The RESER2015 conference will therefore focus on development and innovation in the different service sectors and their impact on prosperity and human well-being considering the present public and market economic challenges.

This conference is a forum for the presentation and discussion of innovative studies on services to ensure the active development of service research. Scholars and practitioners of management, marketing, engineering, economics, sociology, geography, or any other discipline are invited to submit papers that explore and develop a multidisciplinary understanding of various service issues. Papers can be based on literature reviews, conceptual and empirical studies using qualitative, quantitative and mixed methods.

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Date & Time: September 10-12, 2015
Place: Eigtveds Pakhus, Copenhagen, Denmark
September 28-29, 2015. 24th Annual Service Quality Conference,


Service quality can be difficult to define and measure because of the many factors it includes. With a better understanding of service quality standards you can help improve your economic competitiveness, customer satisfaction, and your organization’s bottom line.

In 2015, the ASQ Service Quality Division will once again assemble the industry’s leading experts to provide engaging discussions, knowledge, and successes around service quality standards.

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Date & Time: September 28-29, 2015.
Place: Rosen Plaza Hotel (9700 International Drive, Orlando, FL 32819)
October 1-7, 2015. Cambridge Service Week 2015,

Creating Value Through Customer Services

Cambridge Service Week 2015 will be held from 1-7 October 2015. It will be a series of events hosted by the Cambridge Service Alliance to bring together leading academics, industrialists and policy-makers to address the evolving challenges facing service education, research, practice and policy. Diary dates are below. More details on the events will follow shortly.

Diary Dates:

- Academic Conference - 1-2 October 2015
- Industry Events - 5-7 October 2015
- Industry Day Conference - 6 October 2015
- Partners Day - 7 October 2015

Date & Time: October 1-7, 2015.
Place: University of Cambridge, Cambridge, UK
October 29 - November 1, 2015. 2015 IEEE International Conference on Big Data (IEEE BigData 2015),

In recent years, “Big Data” has become a new ubiquitous term. Big Data is transforming science, engineering, medicine, healthcare, finance, business, and ultimately society itself. The IEEE Big Data has established itself as the top tier research conference in Big Data. The first conference IEEE Big Data 2013 was held in Santa Clara , CA from Oct 6-9, 2013 with more than 400 registered participants from 40 countries. The IEEE Big Data 2014 was held in Washington DC, Oct 27-30, 2014 with more than 600 registered participants from 45 countries. The 2015 IEEE International Conference on Big Data (IEEE BigData 2015) will continue the success of the previous IEEE BigData conferences. It will provide a leading forum for disseminating the latest research in Big Data Research, Development, and Applications.

We solicit high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges.

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Date & Time: October 29 - November 1, 2015.
Place: Santa Clara, CA, USA
November 16-17, 2015. The Service Experience Conference 2015,

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them.

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Date & Time: November 16-17, 2015.
Place: Mission Bay Conference Center (1675 Owens Street, San Francisco, CA 94158)
January 6-8, 2016. 49th Hawaii International Conference on Systems Science (HICSS 2015),

Now in its 49th year, the Hawaii International Conference on System Sciences (HICSS) is one of the longest-standing continuously running scientific conferences. This conference brings together researchers in an aloha-friendly atmosphere conducive to free exchange of scientific ideas. The service enthusiasts may be interested of the following track within the conference:

Decision Analytics, Mobile Services, and Service Science

The DA/MS/SS Track focuses on emerging managerial and organizational decision-making strategies, processes, tools, technologies, services and solutions in the Digital Age. This track has four interrelated themes. Analytics focuses on decision making processes, models, tools and technologies. Mobile Services work with the development and delivery of data, information and services with mobile technology platforms. Challenges and issues of emerging service industries, and service orientation and -transformation of strategies, processes, organizations, systems and technologies are covered in Service Science. In this track, we also discuss innovative approaches of decision making for/with Critical and Emerging Solutions in a number of high-impact areas.

Date & Time: January 6-8, 2016.
Place: Grand Hyatt, Kauai, HI, USA

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Research Manager
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Education Manager
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