Current Events

May 8, 2015. Defence of Dissertation: Facilitating Change: Towards resident-oriented housing modernisation with collaborative design,

On May 8 Aalto Service Factory alumna, Katja Soini, will defend her dissertation on the topic of Facilitating Change: Towards resident-oriented housing modernisation with collaborative design at the Aalto University School of Arts and Design. In her dissertation Soini will examine how collaborative design methods can be used to improve service experience for various stakeholders in housing modernization projects. The admission is free for everybody interested.

Date & Time: May 8, 2015. Starting at noon.
Place: Sampo Hall, Aalto University School of Arts and Design (Hämeentie 135 C, Helsinki)
May 12, 2015. Researchers' Breakfast @ Service Factory,

Aalto Media Factory launched the Researchers’ Breakfast in 2012 in order to help the Aalto researchers (both tenure and visitors) and professors to network with each other within Aalto. We wanted to offer a chance to meet old colleagues and get to know new ones at a relaxed breakfast event. The breakfast is served (fruits, sandwich, coffee and tea) between 8:30-10:30. Now the Researchers’ Breakfast has moved on the road and it is organized in collaboration with Research Institute, Research support services and International Relations as well as Media Factory, Design Factory, Service Factory and Health Factory.
More information>>>



More information about the presentations>>>

Date & Time: May 12, 2015. 8:30-10:30
Place: Aalto Service Factory (Runeberginkatu 14-16, Helsinki)
May 18-19, 2015. The Spring Servitization Conference 2015 at Aston Business School, UK,

Servitization continues to grow substantially. Whether driven by concerns over competitors from low cost economies, environmental and economic sustainability, demands for market growth or the potential to exploit new Information and Communication Technologies, more and more manufacturers are innovating their business models to include greater revenue generation around services.

The Spring Servitization Conference is dedicated to this phenomenon, and brings together the world’s leading researchers and practitioners to debate the theory and practice of Servitization.

This year the conference will feature:

- Keynotes from senior executives at leading manufacturers.
- Medley of poster presentations from SMEs adopting advanced services
- Double blind refereeing of papers and publication in proceedings
- Discounted joining fee for joint industry-academic presentations

More information>>>

Date & Time: May 18-19, 2015.
Place: Aston Business School, Birmingham, UK (Further information>>>)
May 26-27, 2015. The 1st Service Systems Forum on Service Research in the Personal Data Economy (SSF2015),

University of Warwick in Venice, Italy (Palazzo Pesaro-Papafava)

The personal data economy consists of individuals, public and private institutions increasingly connected in an ecosystem that shares and uses personal data for commercial and societal benefits. The service research community is a multidisciplinary academic community from the sciences, humanities and social sciences that has grown over the past 50 years. It is the community that we believe will have much to contribute to the knowledge required in a personal data economy. The Service Systems Forum will be a meeting place for the academic service community to discuss what their knowledge bases can contribute to the personal data economy and to set up a research agenda for further enquiry.

The 1st Service Systems Forum (SSF 2015) will be held on May 26-27 at the University of Warwick’s location in Venice, Italy. It will be partly funded by the Hub-of-All-Things (HAT) program and supports its aims. The main goal of the conference is to provide opportunities for service researchers from academia and industry to share the latest technologies, methodologies and case studies on topics related to the personal data economy. There will also be a half-day session with key practitioners to discuss integration of knowledge to inform practice. (See proposed agenda (PDF))

SSF2015 will precede the Competitive Advantage in the Digital Economy (CADE) Vacation School 2015 for PhD students and postdoctoral researchers, which will be held at the same venue on May 28-30. (For more details, visit the Vacation School webpages)

Date & Time: May 26-27, 2015.
Place: Palazzo Pesaro Papafava (Calle de la Racheta, Venice, Italy)
June 9-12, 2015. Naples Forum on Service,

In coherence with the spirit of the event held in Capri in June 2009 and June 2011, and in Ischia, June 2013, during which every participant was actor of a co-creating forum where everyone had a key role in the shared value experience, this Forum web page is designed for its users.

The purpose is to overcome geographical constraints of our cultural research environment, to let discussions flow free of any formal, logistic and cultural barrier. The forum is on Service, and topics such as S-D logic, Viable Systems Approach, Service Science, Many-to-Many marketing and other intriguing issues will be addressed in search of common research paths and advances.

More information>>>

Date & Time: June 9-12, 2015.
Place: Centro Congressi Federico II, Via Partenope 36, Naples
June 11-13, 2015. The 10th Annual Meeting of the Service Management and Science Forum,

Co-creating the Customer Service Experience with High Tech and High Touch

The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on service delivery processes and the service systems that support them. The conference has attracted a number of established researchers across operations, marketing, information technology, design, engineering, and human resource management from domestic and international higher education institutions and businesses.

In today’s highly competitive environment, there is a growing emphasis to providing customers with a truly memorable experience as a way to increase both customer satisfaction and long term customer loyalty. The customer service experience resulting from the interaction with the service provider requires a combination of high tech and high touch, which depends on the type of service being provided and therefore is generally heterogeneous by its nature. For instance, experience at Disneyland theme park is largely different from experience at Apple or Microsoft stores. Technology and service design have pushed customer experience management towards a new era.

Stay tuned for more information>>>

Date & Time: June 11-13, 2015.
Place: Bentley University, Waltham, MA, USA
June 18-21, 2015. 14th International Research Symposium on Service Excellence in Management (QUIS14),

The QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services. The pursuit of service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their field. Benchmarking one`s own approaches against other organizations best practices and gaining insights from their experiences are powerful means for enhancing results.

The objectives of QUIS’ unique high-level sharing and networking events are to:

• Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
• Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
• Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.
• Provide a forum for intensive global dialogues between researchers and executives and to offer guidance for future academic study and business practice within service research

More information>>>

Date & Time: June 18-21, 2015.
Place: CEIBS Campus, 699# Hong Feng Rd, Pudong, Shanghai, China (Further information>>>)
June 26-July 1, 2015. 22nd EurOMA Conference: Operations Management for Sustainable Competitiveness,

Besides its well-known strength in financial management, the high need for innovations in the field of Operations Management is one of the main driving forces of the Swiss economy. One of the reasons for this pressure on innovations is the extremely high labour costs as compared to other neighbouring countries, in combination with high exchange rate uncertainties. Operations Management is therefore indispensable to remain competitive. It seems of high interest for the Operations Management research community and the service and manufacturing industry to host the EurOMA 2015 in Neuchâtel, the heart of the watch industry in Switzerland.

The theme of the EurOMA 2015 conference is “Operations Management for sustainable competitiveness”. This topic addresses the changing requirements during crises and economic recovery; research should explore, in particular, in which way Operations Management for products and services may tackle economic, environmental and social performance objectives while keeping businesses financially sound. Against the background of these comprehensive performance dimensions, Operations Management indispensably needs to generate innovations in order to remain competitive. Based on the tradition of the EurOMA conferences we seek a balance between academia and practice, manufacturing and service aspects, public sector and private sector, etc. Papers on all topics related to research, practice, and teaching of Operations Management are invited.

More information>>>

Date & Time: June 26 - July 1, 2015.
Place: University of Neuchâtel, Neuchâtel, Switzerland
July 6-10, 2015. 7th EurOMA Summer School,

7th EurOMA Summer School in School of Economics and Management will be held at Catholic University of Portugal in July 2015. The main objectives of the school are:

- To develop a common knowledge base on Operations Management in the Digital Economy within the community of PhD students in Operations Management
- To help PhD students and junior researchers in defining relevant research topics and understanding the complex and relevant links with other research streams in Operations Management in the Digital Economy
- To foster the development of a network of young researchers in the field of Operations Management which could become a forum for exchanging ideas and build research collaboration.

More information>>>

Date & Time: July 6-10, 2015.
Place: Catholic University of Portugal, Rua Diogo de Botelho 1327, Porto, Portugal
July 7-9, 2015. The 3rd international conference on Serviceology (ICServ 2015),

Engineering and Management of Smart Service Systems - Cultural factors in customer engagement

The 3rd international conference on Serviceology (ICServ 2015) will be held for July 7 - 9, 2015 in San Jose, CA, USA. It is the first meeting held outside of Japan. The main goal of this conference is to provide opportunities for researchers from academia and industry to share the latest technologies, methodologies, and case studies toward co-creation of services in a sustainable society.ICServ 2015 will run just before Frontiers in Service, the pioneer conference in management of service, which will be held July 9 - 12 at the same venue.

More information>>>

Date & Time: July 7-9, 2015.
Place: Marriott Hotel, San Jose, CA, USA

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