Current Events

October 13, 2015. Researcher's Breakfast @ Service Factory,

Aalto Media Factory launched the Researchers’ Breakfast in 2012 in order to help the Aalto researchers (both tenure and visitors) and professors to network with each other within Aalto. We wanted to offer a chance to meet old colleagues and get to know new ones at a relaxed breakfast event. The breakfast is served (fruits, sandwich, coffee and tea) between 8:30-10:30. Now the Researchers’ Breakfast has moved on the road and it is organized in collaboration with Research Institute, Research support services and International Relations as well as Media Factory, Design Factory, Service Factory and Health Factory.

More information>>>



Date & Time: October 13, 2015. 8:30-10:30
Place: Aalto Service Factory (Runeberginkatu 14-16, Helsinki)
October 16, 2015. Defence of Dissertation: Cooperative Service Innovation in Mobile Payment Ecosystems,

Junying Zhong, M.Sc., will defend the dissertation “Coopetitive Service Innovation in Mobile Payment Ecosystems” on October 16th in Otaniemi, Konemiehentie 2, CS-building, lecture hall T2. Her dissertation contributes to better understanding of mobile payment service innovations in digital ecosystems and how firms can manage their internal and external ecosystem resources in coopetion. Zhong studied especially mobile payment markets in Finland and China and Bestpay, Alipay, UnionPay, Elisa Wallet, and Apple Pay in more detail.

More information>>> Dissertation>>> (pdf)

Date & Time: October 16, 2015. Starting at 12 o'clock.
Place: Hall T2, CS-building, Otaniemi campus (Konemiehentie 2, Espoo)
October 29 - November 1, 2015. 2015 IEEE International Conference on Big Data (IEEE BigData 2015),

In recent years, “Big Data” has become a new ubiquitous term. Big Data is transforming science, engineering, medicine, healthcare, finance, business, and ultimately society itself. The IEEE Big Data has established itself as the top tier research conference in Big Data. The first conference IEEE Big Data 2013 was held in Santa Clara , CA from Oct 6-9, 2013 with more than 400 registered participants from 40 countries. The IEEE Big Data 2014 was held in Washington DC, Oct 27-30, 2014 with more than 600 registered participants from 45 countries. The 2015 IEEE International Conference on Big Data (IEEE BigData 2015) will continue the success of the previous IEEE BigData conferences. It will provide a leading forum for disseminating the latest research in Big Data Research, Development, and Applications.

We solicit high-quality original research papers (including significant work-in-progress) in any aspect of Big Data with emphasis on 5Vs (Volume, Velocity, Variety, Value and Veracity) relevant to variety of data (scientific and engineering, social, sensor/IoT/IoE, and multimedia-audio, video, image, etc) that contribute to the Big Data challenges.

More information>>>

Date & Time: October 29 - November 1, 2015.
Place: Santa Clara, CA, USA
November 16-17, 2015. The Service Experience Conference 2015,

The Service Experience Conference focuses on the design of end-to-end service experiences across touchpoints, from definition to modeling to service delivery. It is for people who are passionate about creating great service experiences while also delivering value to the organizations that deliver them.

More information>>>

Date & Time: November 16-17, 2015.
Place: Mission Bay Conference Center (1675 Owens Street, San Francisco, CA 94158)
December 17-18, 2015. Revenue Management and Pricing Services Conference,

The first conference on Revenue Management and Pricing in service sectors (REMAPS) will be held in Paris, France, on the 17th and 18th December 2015. Co- organized by ESSCA, School of Management, ESTHUA, School of Tourism and Hospitality and GRANEM Research Center (University of Angers), this conference offers to academics, managers and consultants a unique platform to address main issues related to Revenue Management and Pricing in service sectors. The two days program will include: Academic presentations and discussions on the above mentioned topics, Industry and Academic Keynote Speakers, Hot topics Discussions Circles and Academic Development Sessions. The entire event, located on Paris ESSCA campus, will be a unique opportunity to networking, build or renew relationship and brainstorming on current Revenue Management trends and issues.

Submission deadline: September 30, 2015.

More information>>>

Date & time: December 17-18, 2015.
Place: ESSCA Campus, Paris, France (55, quai Alfonse Gallo)
January 6-8, 2016. 49th Hawaii International Conference on Systems Science (HICSS 2015),

Now in its 49th year, the Hawaii International Conference on System Sciences (HICSS) is one of the longest-standing continuously running scientific conferences. This conference brings together researchers in an aloha-friendly atmosphere conducive to free exchange of scientific ideas. The service enthusiasts may be interested of the following track within the conference:

Decision Analytics, Mobile Services, and Service Science

The DA/MS/SS Track focuses on emerging managerial and organizational decision-making strategies, processes, tools, technologies, services and solutions in the Digital Age. This track has four interrelated themes. Analytics focuses on decision making processes, models, tools and technologies. Mobile Services work with the development and delivery of data, information and services with mobile technology platforms. Challenges and issues of emerging service industries, and service orientation and -transformation of strategies, processes, organizations, systems and technologies are covered in Service Science. In this track, we also discuss innovative approaches of decision making for/with Critical and Emerging Solutions in a number of high-impact areas.

Date & Time: January 6-8, 2016.
Place: Grand Hyatt, Kauai, HI, USA
May 31 – June 3, 2016. LaLonde Service Management conference 2016,


The first International Research Conference in Service Management was held in 1990, with the aim of overcoming traditional boundaries between disciplines. The year 2016 marks the 14th edition of this conference.

Submission Deadline: January 18, 2016.

More information>>>

Date & Time: May 31 – June 3, 2016.
Place: La Londe les Maures, France

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Aalto University Service Factory

Virpi Kristiina Tuunainen
+358 50 589 7541

Jussi Nykänen
+358 50 371 3485

Minna-Kaarina Forssén
Business Collaboration Manager
+358 50 407 1430

Esko Penttinen
Research Manager
+358 40 575 4520

Mikko Heiskala
Education Manager
+358 50 387 8152