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Book published on User-Based Service Innovation by Edward Elgar (February 6, 2012)

Who are the users of services? How to engage them in service innovation? What is the benefit of doing so? These and other related questions of user-based service innovation are covered in a new book recently published by Edward Elgar.

The book is a result of long-term collaboration between Aalto University and University of Roskilde. The idea was raised in the 2009 RESER conference in Budapest and early versions of many chapters were presented in the 2010 RESER conference in Göteborg. The book contains 16 chapters from researchers and professors of service innovation exhibiting recent research on user-based service innovation. The book is edited by Professor Jon Sundbo from Roskilde University and Professor Marja Toivonen from VTT.

The book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop whilst in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.